For some reasons it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34.
Login in your DCNM-WAP. (The default setting for a new or factory reset system is: username: ‘admin‘ with an empty password.)
Save it where you can find it again.
Please send this file directly to the Technical Support for analysis.