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    How to extract DICENTIS wireless log file?

    Intro

     

    For some reasons it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34.

     

    Preconditions:

     

    • You need at least a user with access right: Configure
    • Logging export is not available for tablets.
    • The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line.  It may be to late if you extract the logging after some days.

     

    Extract the log file

     

    Login in your DCNM-WAP. (The default setting for a new or factory reset system is: username: ‘admin‘ with an empty password.)

    Central_Support_0-1633013833177.png

    Select Logging

    Central_Support_1-1633013864556.png

    Press Export

    Central_Support_2-1633013905762.png

    Central_Support_3-1633013935514.png

    Save it where you can find it again.

    Central_Support_4-1633013972257.png

    Please send this file directly to the Technical Support for analysis.

    Central_Support_5-1633014009832.png

     

     

     

     

     

    Version history
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    Last update:
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