For some reasons it could be necessary that the the Technical Support needs this DICENTIS wireless logging to analyze what could cause the trouble. This article will help you to get throught he extraction of the log file but it is only meant as complement of the Configuration Manual which explain this topic in more details. (page 3)
Login in your DCNM-WAP. (The default setting for a new or factory reset system is: username: ‘admin‘ with an empty password.)
Save it where you can find it again.
Please send this file directly to the Technical Support for analysis.