Conference & Discussion

Unexpected behavior or no reaction of DCN-SW.

When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.

Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.

If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.

If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs. This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.

Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.

The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump. If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis. In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.

The Conference protocol is a platform-independent protocol which is based on Web-Socket technology to enable scalability of the DICENTIS system and it connects with the DICENTIS web server. This is a small introduction to test if the web socket is basically working and if the connection is right.

Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.  

DICENTIS installation log files are needed for further analysis for Technical support team if the software update failed or later some errors occurred. Below it is explained how you can extract DICENTIS installation log files.

If RSTP is not enabled in an looped system packets will loop infinitely exhausting all available bandwidth and could cause an overflow of MAC address tables. In the end it will result in a broadcast storm and breakdown of the entire network.

Ping messages are coming through, but the connection messages are not. This could for example have to do with a firewall blocking messages.

The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.

If you can't see the DICENTIS Server Console Item in the right tab anymore this article will help you to surface them again.

Details on the RS232 connector can be found in the installation and User Instructions manual since version 3.1x for example found in the DCN-NG software ISO under docs

This article explains step by step wow to enable web server configuration for PRA-ES8P2S.

If you are facing problems with the API to construct your own synoptic view you can take a look at the RESTful API test page as well as Synoptic control example.

After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons, and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not show logo and participant images anymore.

Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.

A very common mistake is to to forget to update your Windows and other Microsoft products which are also used by the DICENTIS.