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    MMD does not show logo and participant image

    100% helpful (1/1)

    Possible causes and solution(s)

     

    Cause:

     

    During upgrading the DICENTIS Conference system to 3.60, TLS1.0 securoty encryption will be disabled and replaced with the new TLS1.2. Since the first generation of Multimedia Device (MMD) do not support TLS1.2 instead of MMD2 version, it will not be possible anymore to show an logo or participant images on old harware MMDs.

    CentralSupport_0-1668002511363.png

     

    Solution:

     

    If you have such old MMD units you need to switch back to the old TLS1.0 encryption manually to get them working again. (MMD2 are not involved)

    Quick steps:

    1. Open a command prompt in Administrator mode.
    2. Run \Tools\TLS_MMD\EnableTLS1.0.bat from the DICENTIS Software.
    3. Powercycle the server.

    Note: This directory in our Software also contains the opposite to activate TLS1.2.

     

    Procedure:

    Go to the homepage and download the newest software.

    Direct link:

    CentralSupport_1-1668002788797.png

     

     

    Open DCNM.iso file from 3.60 or newer.  (I have renamed the DCNM.is file to DCNM_3.61 so that I know which version it is)

    2 MMD does not show logo and participant image.png3 MMD does not show logo and participant image.png4 MMD does not show logo and participant image.png5 MMD does not show logo and participant image.png6 MMD does not show logo and participant image.png

     

    • Run \Tools\TLS_MMD\EnableTLS1.0.bat from the DICENTIS Software DCNM.iso file

    7 MMD does not show logo and participant image.png8 MMD does not show logo and participant image.png

    Version history
    Revision #:
    3 of 3
    Last update:
    3 weeks ago
    Updated by:
     
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