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Bosch Building Technologies

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    How to troubleshoot Invalid Login Error When Using Access Easy v 1.0

    Question

    After entering the user name and password to login, why do I receive a login error such as "No Such User", "You are Stranger!", or "Invalid Access – browser was unable to determine your identity"?

    Answer

    To troubleshoot logon errors, follow these steps:

    1. From Internet Explorer, go to Tools > Internet Options > Security tab > Security level for this zone.
    2. Set the Default Level to Medium.
    3. From Internet Explorer, go to Tools > Internet Options > General tab > Temporary Internet Files.
    4. Change the settings of Check for newer versions of a stored pages to Every visit to the page.
    5. From Internet Explorer, go to Tools > Internet Options > Privacy tab > Sites.
    6. Type the address for the AEC controller in the Address of Web Site field, then click Allow. This enables cookies for the AEC site.
    7. Close Internet Explorer, and then reopen the application. All changes should now take effect.
    Version history
    Revision #:
    2 of 2
    Last update:
    ‎06-12-2018 03:49 PM
    Updated by:
     
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