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  If access activities from a reader are not being logged or acknowledged by an AEC system, one or more of the following issues may be occurring. Credentials are not compatible with the reader they are being presented to. There are many makes and models of cards and readers based on different manufacturers and technologies.  As a result, cards and readers can operate on different frequencies and different formats that are not always compatible.  Most often, readers will either beep or change the state of their LED indicator when a compatible card is presented.  To verify that your cards are compatible with your readers, contact the manufacturer of both. The reader or reader wiring is faulted. The AEC hardware has built in diagnostics to verify that your AEC reader board is getting valid card data from your reader.   When a compatible card is presented to the  readers on an AEC reader board, LED12 should flash briefly.  If a compatible card is being presented to the reader, but the appropriate LED is not flashing, you will need to troubleshoot your reader and reader wiring. The reader is unlocked. The AEC system will not show access activity on a reader that is in an unlocked state.  You can find out if the reader is unlocked by browsing to your Door Control link and reviewing the Current Status column.  If you find that the reader is unlocked, there are three places in programming where the unlocked state could have been set A. The first place is in that same Door Control module.  If the door was unlocked manually or with a time profile, you can lock it again by using the Manual Actions in the Door Control module. B. The second way to unlock a door is with a time profile. This is configured on the Reader Options page of the Card Readers module. Under Scheduling Options, you can select “Schedules will be used…” or “Schedules and Holidays will be used…” to unlock the door based on the time profile highlighted in the dropdown box.  To lock the door again, you can either choose “Schedules will not be used to unlock this door” or manually lock the door as described in the previous step. The third way to unlock a door is by selecting “Unlock door” in the Scheduling Options section described in the previous step. (NOTE: By default, readers 5 – 16 will be configured for the “Unlock door” option.)  To lock a door that has been configured for “Unlock door,” reconfigure the reader’s programming for a different scheduling option. The reader is configured as an Enrollment Reader. If the reader is configured as an enrollment reader, it will only provide enrollment data to the AEC software and will not provide access transactions.  A properly wired reader will toggle its LED between red and green when it is in Enrollment Reader mode.  To take a reader out of Enrollment mode, browse to the Card Assignment module in programming and select “Batch Cards.”  On the next screen, click on “Go to Cards enrollment.”  The Cards enrollment screen will have a “Cards Enrollment Reader” drop-down box.  If a reader is selected in that field, that reader will act as an enrollment reader and will not pass access transactions.  You can turn off the enrollment reader option by opening the drop-down box and selecting “unused.”  Once that change is made, it will take effect immediately. Notes ... View more

Question What can cause an Invalid Badge, Invalid Card Format, or Invalid Facility Code message? Answer These messages are caused when the access controller does not recognize the badge ID, card format, or facility code, respectively. An invalid badge message means that the ISC (e.g. Access Controller) does not recognize the Badge ID of the cardholder in its local database; however, the Badge ID may sometimes be recognized by the server, and associated with the name of a cardholder in the Alarm Monitoring window. If there is an Invalid Badge message with an associate cardholder name in the Main Alarm Monitor window of Alarm Monitoring, then the ISC may require a download of the database to ensure it has an updated list of Badge IDs.   In some cases, the maximum number of cardholders may need to be increased. This can be viewed from: Access Control | Access Panels | Select the appropriate ISC | Options tab | Cardholders text field. The cardholders number listed here should be greater than the amount of cardholders in the server’s database. An Invalid Card Format message means either the Card Format swiped is not located as a valid card format on the reader that was used, or the Parity information does not match the defined format. As a troubleshooting step, determine if the Parity information is incorrect, then locate the Card Format and set the Even and Odd parity to zero temporarily. This can be setup from: Administration | Card Formats | Modify the required Card Format for Even and Odd parity bits.  Then, ensure the Card Format is assigned to the appropriate reader at: Access Controls | Readers | Select the appropriate Reader | Modify | Ensure there is a Check on the icon for the appropriate Card Format | Ok. An Invalid Facility Code message means that the card read matches a defined card format on the reader; however, the facility code does not match the assigned facility code for the card format. The Main Alarm window in Alarm Monitoring will show this event with a number in parenthesis, so the read card format can be identified and used to create a new Card Format. To create a new card format based on the existing card format, go to: Administration | Card Formats | Select the existing Card Format | Click Add | Type in the new Facility Code | Click Ok. Ensure that the Card Format ID number is 8 or less. Any Card Format greater than 8 will not be accessible from the Reader form. Any database or segmented database is limited to a total of 8 card formats. After the new card format is defined, go to: Access Controls | Readers | Select the appropriate Reader | Modify | Select the new Card Format so that the icon has a red checkmark. This will resolve the Invalid Facility Code message. ... View more

The D6686 or D6100IPv6 may be vulnerable to becoming inoperative if a telnet session is left open by any means not intended by its owner. Enabling a password for Telnet sessions will prevent an internet attacker from attempting to utilize the second available tunnel.  Prerequisites: The PC used to make configuration changes must reside on the same subnet as the D6686 or D6100IPv6. How to add a password to protect the telnet session: This article applies to both the D6100IPv6 and D6686. Substitute D6100IPv6 in place of D6686 in all below examples when working with a D6100IPv6 . Prompt display: When Telnet authentication is disabled the unit short name (default: D6686) will display, if a  short name has not been programmed, the symbol [ > ] will display. If ‘login’: displays, this indicates the Telnet password has been enabled and will be required to access telnet. Open a command prompt and enter [telnet xxx.xxx.xxx.xxx] (where xxx.xxx.xxx.xxx is IP Address of the device) and press Enter. D6686> displays, type [en] and press Enter. D6686(enable)# displays, type [conf] and press Enter. D6686(config)# displays, type [cli] and press Enter. D6686(config-cli)# displays, type [login password] followed by [your new telnet password] and press Enter. Note: the password entered in step 5 will be required for all future telnet sessions in the D6686. D6686(config-cli)# displays, type [telnet] and press Enter. D6686(config-cli-telnet)# displays, type [authentication enable] and press Enter. D6686(config-cli-telnet)# displays, type [write] and press Enter to save the above changes. D6686(config-cli-telnet)# displays, type [ex] and press Enter. D6686(config-cli)# displays, type [ex] and press Enter. D6686(config)# displays, type [ex] and press Enter. D6686(enable)# displays, type [reload] and press Enter. Are you sure (yes/no)? displays, type the word [yes] and press Enter and the D6686 will reboot.  The next time the Telnet command is entered as in step 6, a login prompt will appear and the newly added Telnet password will be required. How to remove the password from the telnet session: Open a command prompt and enter [telnet xxx.xxx.xxx.xxx] (Where xxx.xxx.xxx.xxx is IP Address of the device) and press Enter. D6686 login: displays, enter the default user name [admin]. Password: displays, enter the Telnet password and press Enter. D6686> displays, enter [en] and press Enter. D6686(enable)# displays, enter [conf] and press Enter. D6686(config)# displays, enter [cli] and press Enter. D6686(config-cli)# displays, enter [telnet] and press Enter. D6686(config-cli-telnet)# displays, enter [authentication disable] and press Enter. D6686(config-cli-telnet)# displays, enter [write] and press Enter to save the above changes. D6686(config-cli-telnet)# displays, type [ex] and press Enter. D6686(config-cli)# displays, type [ex] and press Enter. D6686(config)# displays, type [ex] and press Enter. D6686(enable)# displays, type [reload] and press Enter. Are you sure (yes/no)? displays, type the word [yes] and press Enter and the D6686 will reboot.  The next time the Telnet command is entered as in step 1 the login will no longer display and the unit short name (default: D6686) displays. How to return the D6686 to factory settings. Open a command prompt and enter [telnet xxx.xxx.xxx.xxx] (Where xxx.xxx.xxx.xxx is IP Address of the device) and press Enter. If the display reads: D6686 login:, enter the default user name [admin]. Password: displays, enter the Telnet password and press Enter. D6686> displays, type [en] and press Enter. D6686(enable)# displays, type [reload factory defaults] and press enter. A warning displays indicating all configurable parameters will be destroyed and that the unit will reboot. At the Are you sure you want to do this (yes/no)? prompt, type the word [yes] and press enter. Do you want to back out (yes/no)?  type the word [no] and press enter. Changes will take effect on next reboot. Rebooting ... After the reboot cycle finishes, the unit will now again be at the factory default settings. ... View more

Question What causes the C900 VOLTAGE LOW and C900 VOLTAGE RESTORE messages at the D6600 or D6100i Receiver? Answer C900 (Battery/AC) VOLTAGE LOW message: If the input voltage of the C900V2 module drops below 10.75 Vdc to 11 Vdc, the module sends this message. If the input voltage of the C900V2 module rises above 11 Vdc, the module sends a restoral (for example, C900 VOLTAGE RESTORE). Note: Some control panels cannot supply enough current for the C900V2 module, which causes the control panel’s voltage to be overdrawn. When this happens, the DC voltage output from the control panel drops below this threshold. It is advisable to ensure that a dedicated UL-listed power supply is used to ensure that enough power is supplied to the C900V2 module in this scenario. ... View more

Question What can cause an Invalid Badge, Invalid Card Format, or Invalid Facility Code message? Answer These messages are caused when the access controller does not recognize the badge ID, card format, or facility code, respectively. An invalid badge message means that the ISC (e.g. Access Controller) does not recognize the Badge ID of the cardholder in its local database; however, the Badge ID may sometimes be recognized by the server, and associated with the name of a cardholder in the Alarm Monitoring window. If there is an Invalid Badge message with an associate cardholder name in the Main Alarm Monitor window of Alarm Monitoring, then the ISC may require a download of the database to ensure it has an updated list of Badge IDs. In some cases, the maximum number of cardholders may need to be increased. This can be viewed from: Access Control | Access Panels | Select the appropriate ISC | Options tab | Cardholders text field. The cardholders number listed here should be greater than the amount of cardholders in the server’s database. An Invalid Card Format message means either the Card Format swiped is not located as a valid card format on the reader that was used, or the Parity information does not match the defined format. As a troubleshooting step, determine if the Parity information is incorrect, then locate the Card Format and set the Even and Odd parity to zero temporarily. This can be setup from: Administration | Card Formats | Modify the required Card Format for Even and Odd parity bits.  Then, ensure the Card Format is assigned to the appropriate reader at: Access Controls | Readers | Select the appropriate Reader | Modify | Ensure there is a Check on the icon for the appropriate Card Format | Ok. An Invalid Facility Code message means that the card read matches a defined card format on the reader; however, the facility code does not match the assigned facility code for the card format. The Main Alarm window in Alarm Monitoring will show this event with a number in parenthesis, so the read card format can be identified and used to create a new Card Format. To create a new card format based on the existing card format, go to: Administration | Card Formats | Select the existing Card Format | Click Add | Type in the new Facility Code | Click Ok. Ensure that the Card Format ID number is 8 or less. Any Card Format greater than 8 will not be accessible from the Reader form. Any database or segmented database is limited to a total of 8 card formats. After the new card format is defined, go to: Access Controls | Readers | Select the appropriate Reader | Modify | Select the new Card Format so that the icon has a red checkmark. This will resolve the Invalid Facility Code message. ... View more