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    How to troubleshoot an Offline rdkypro Reader

    "Reader type” in software configuration is incorrect. If using the dual interface module, be sure to specify RDR2 in the settings for RDR1. If interface module is incorrect (dual configured as a single), you will need to delete the reader entirely and add it again as a new reader. Restarting Alarm Monitoring may be necessary to view the reader online.

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    ‎05-31-2018 03:44 PM
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