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    How to correct the Invalid or Missing Hardware Key message from RPS?

    100% helpful (1/1)
    Possible causes and solutions:
     

    INVALID or MISSING HARDWARE KEY message when attempting to open the Connect window in RPS => The computer is not seeing the Hardware Key or Dongle.

     

    • If this is a new installation of RPS and if a USB dongle is used, then make sure the dongle was not plugged in during the installation.
      • If the USB dongle was plugged in during the installation, then the dongle drivers must be uninstalled and reinstalled.
      • The removal tool and installation file for the dongle are located on the RPS CD o download folder, in the Safenet Sentinel Pro Drivers folder, and the dongle must be unplugged while the drivers are reinstalled.
    • Make sure the dongle is plugged in prior to opening the Connect window in RPS.
    • The RPS dongle must be correct for the version of RPS installed for example, you cannot use an RPS Lite dongle (D5371-USB) for the full version of RPS (which requires the D5370-USB dongle).
    • Check the model number printed on the dongle. It should be SRB11138 for the full version RPS USB dongle (P/N D5370-USB).
    • Check to see if the driver in the figure below is displayed in Device Manager of the PC. 

    Hardware Key Driver.png

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