Important Cookie Information

This website uses absolutely necessary cookies. If you consent to the use of convenience cookies, please click “Yes, I agree.” By clicking on “Privacy Settings.” you can change this setting at any time and withdraw your given consent. Icon down see more You can find detailled information in our Privacy Policy Icon forward-right
Icon up see less

Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    How to troubleshoot Invalid Contact ID Signals

    Question

    What can cause a panel sending Contact ID to produce Data Errors in the receiver?

    Answer

    Verify the length of the data error. A panel sending contact ID will send 16 digits for the Contact ID signal.
    Common causes of the panel not sending the correct number of digits include the following:
     - Voice over IP with Low Sample Rate or Line Compression
     - Line card or Line Terminator Card on the receiver (D6600 only)
     - Panel problem (Corruption, Bad Dialer, etc)
     - Noise on the phone line

    There is a checksum value in the Contact ID signal. An incorrect checksum will cause a data error. An invalid checksum value may be caused for the same potential reasons as a dropped DTMF digit (see list above).

    Possible fixes for the problem include the following:
     - Reprogram the field panel
     - Swap panel
     - Use a dedicated, analog phone line
     - Swap the Line Card and Line Terminator Card in the receiver
     - Have a qualified telephone technician check the phone line on the site with the panel or at the receiver for problems.

     

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎06-12-2018 05:48 PM
    Updated by:
     
    Labels (1)
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist