How to Return & Activate DICENTIS wired License (fulfillments)?

[#1]

To return or activate your DICENTIS wired License follow these steps.

There could happen some occurrence were you should return your Dicentis wired license.

Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc… 

• If you face some unknown maintenance it is a good thing to give back beforehand so that you can set up / recover your system faster.
• If you missed to return the licenses or it was not possible due to a crash please contact the Technical Support for help. We can return them manually but it will naturally take some time to get this done. In general we would like to point out that a backup of you system is an important routine which you should do on regular basis.

Notes:

Windows Server 2012 R2 will reach the end of service date in some years and it is recommended to switch to a newer  Windows System.

   -Windows Standard support till 09.10.2018

   - Windows Advanced support till 10.10.2023

Please note that we discontinued the service for the Windows Server 2012 R2 for the latest DICENTIS Conference System software V3.50.

If you would like to us the newest version (added functionality and more buck fixes) you should upgrade to Windows Server 2016 or 2019. Also Windows Server 2019 is not compatible with older version of the DICENTIS Software like V3.40 or lower.

Don't forget that you need a valid SMA (Software Maintenance Agreement) to install newer software for example V3.5 on Windows Server 2019.

Also the user which is registered at the System activation suite needs technical rights or else you can not change the license.

Please find below the download link for newest Dicentis Software:

https://licensing.boschsecurity.com/software/html/load.htm?1000

 

Overview of the licensing process:

Step-by-step guide

Let's start with the License Return:

1. First open the "DICENTIS Activation tool" via the Windows tab bar.
   
   
   
2. Click on "Return fulfillments".
   
   
   
3. If you have an "Online" connection to the world wide web go on with the following if not please skip to the point 12. were "Offline" activation is described. I would like to recommend to use online option because it is much faster.
   
   

4. Online Return fulfillments:
   
   

   Select your Return Fulfillment tip in your User name and Password and click on "Return fulfillments". It is the same Login as on the "System Activation Site".
   
   
   

5. Please find attached link below.

   System Activation Site:

   https://licensing.boschsecurity.com/StartPage.aspx?lang=en

   If you have lost your password you can also change this over the "System Activation Site".
   
   
   

6. At the bottom you will see the Progress of the the Return process and the site it will be automatically closed after it is finished. If some error occurred, the site will stay open and the program will give an error warning in this colum as well.
   
   
   

   
   Online Activate fulfillments:

   
   
   
7.   To activate a license click on "Add fulfillment" in the "DICENTIS Activation tool"
   
   
   
8. Enter your "Customer information". Add the "Activation ID:" and tip in your login data.
   
   
   
9. The Progress column at the bottom of this site will show the results. Error will shown there as well.
   
   
   
10. Please note that you will get a different Fulfillment number.
    
    
    

    
    Troubleshooting:
    
    

11.  Please never use this signs in the "Customer information" columns!
    

     <  >  &  "  $  #  '
    
    
    
    
    

    Offline Return fulfillments:
    
    

12.  Select "Offline" mark the license which you like to return and klick on "Create request".
    
    
    
13.  Plug in a USB stick or any other data storage device and save the file on it.
    
    
    

14. Change to a PCwhere you have internet access. Got to the "System Activation Site" and log in your account.

       System Activation Site:   https://licensing.boschsecurity.com/StartPage.aspx?lang=en
    
    
    

15.  If you have lost your password you can also change this over the "System Activation Site".
    
    
    
16. Now select " Manage license" than click on "Browse… ,open the "ReturnRequest.xml" file and click on "Process".
    
    
    
17. Save the "ReturnResponse.xml" file on USB stick and return to your Dicentis Server.
    
    
    
18. Click on " Process response message"
    
    
    
19. Now proceed as it's explained below and open on the USB Stick your "ReturnResponse.XML" file and start the " Process response message"
    
    
    
20. Now your Fulfillment which you were chosen before is returned.
    
    
    

    
    Offline activate fulfillments:
    
    

21.  To activate "Offline" a license open the Dicentis Activation tool and click on "Add fulfillment"
    
    
    
    
22. Type in your "Customer information" and your "Activation ID:" press "Add" and select "Offline". After this click on "Create request"
    
    
    
    
    

     Troubleshooting:

    
    
    
23.  Please never use this signs in the "Customer information" columns!

           <  >  &  "  $  #  '
    
    

24. Save the "Request.xml" on a USB Stick.
    
    
    
    

25. Change to a PCwhere you have internet access. Got to the "System Activation Site" and log in your account.

     System Activation Site: https://licensing.boschsecurity.com/StartPage.aspx?lang=en
    
    
    
    

26. Select the Request.XML file via "Browse…" and press on "Process".
    
    
    
27. You will get a "Response.xml" file which should be saved on a external USB stick.
    
    
    
28. Now go to  the Dicentis Server and open this "Response.xml" with the  "Process response message" button.
    
    
    
29. After you press on " Process respond message" your license will be activated and the page will be closed automaticly.
    
    
    
30. Your new Fulfillment Number will be different from the last one.