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    How to Return & Activate DICENTIS wired License (fulfillments)?

    To return or activate your DICENTIS wired License follow these steps.

    1 How to Return & Activate DICENTIS wired License (fulfillments).png

    There could happen some occurrence were you should return your Dicentis wired license.

    Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc… 

    • If you face some unknown maintenance it is a good thing to give back beforehand so that you can set up / recover your system faster.
    • If you missed to return the licenses or it was not possible due to a crash please contact the Technical Support for help. We can return them manually but it will naturally take some time to get this done. In general we would like to point out that a backup of you system is an important routine which you should do on regular basis.

    Notes:

    Windows Server 2012 R2 will reach the end of service date in some years and it is recommended to switch to a newer  Windows System.

       -Windows Standard support till 09.10.2018

       - Windows Advanced support till 10.10.2023

    Please note that we discontinued the service for the Windows Server 2012 R2 for the latest DICENTIS Conference System software V3.50.

    If you would like to us the newest version (added functionality and more buck fixes) you should upgrade to Windows Server 2016 or 2019. Also Windows Server 2019 is not compatible with older version of the DICENTIS Software like V3.40 or lower.

    Don't forget that you need a valid SMA (Software Maintenance Agreement) to install newer software for example V3.5 on Windows Server 2019.

    Also the user which is registered at the System activation suite needs technical rights or else you can not change the license.

    2 How to Return & Activate DICENTIS wired License (fulfillments).png

    Please find below the download link for newest Dicentis Software:

    https://licensing.boschsecurity.com/software/html/load.htm?1000

    3 How to Return & Activate DICENTIS wired License (fulfillments).png

     

    Overview of the licensing process:

     

    4 How to Return & Activate DICENTIS wired License (fulfillments).png5 How to Return & Activate DICENTIS wired License (fulfillments).png

     

    Step-by-step guide

     

    Let's start with the License Return:

     

    1. First open the "DICENTIS Activation tool" via the Windows tab bar.
      6 How to Return & Activate DICENTIS wired License (fulfillments).png

    2. Click on "Return fulfillments".
      7 How to Return & Activate DICENTIS wired License (fulfillments).png

    3. If you have an "Online" connection to the world wide web go on with the following if not please skip to the point 12. were "Offline" activation is described. I would like to recommend to use online option because it is much faster.

    4. Online Return fulfillments:

      Select your Return Fulfillment tip in your User name and Password and click on "Return fulfillments". It is the same Login as on the "System Activation Site".
      8 How to Return & Activate DICENTIS wired License (fulfillments).png

    5. Please find attached link below.

      System Activation Site:

      https://licensing.boschsecurity.com/StartPage.aspx?lang=en

       

      If you have lost your password you can also change this over the "System Activation Site".
      9 How to Return & Activate DICENTIS wired License (fulfillments).png

    6. At the bottom you will see the Progress of the the Return process and the site it will be automatically closed after it is finished. If some error occurred, the site will stay open and the program will give an error warning in this colum as well.
      10 How to Return & Activate DICENTIS wired License (fulfillments).png


      Online Activate fulfillments:



    7.   To activate a license click on "Add fulfillment" in the "DICENTIS Activation tool"
      11 How to Return & Activate DICENTIS wired License (fulfillments).png

    8. Enter your "Customer information". Add the "Activation ID:" and tip in your login data.
      12 How to Return & Activate DICENTIS wired License (fulfillments).png

    9. The Progress column at the bottom of this site will show the results. Error will shown there as well.
      13 How to Return & Activate DICENTIS wired License (fulfillments).png

    10. Please note that you will get a different Fulfillment number.
      14 How to Return & Activate DICENTIS wired License (fulfillments).png


      Troubleshooting:

    11.  Please never use this signs in the "Customer information" columns!

       <  >  &  "  $  #  '

      15 How to Return & Activate DICENTIS wired License (fulfillments).png


      Offline Return fulfillments:

    12.  Select "Offline" mark the license which you like to return and klick on "Create request".
      16 How to Return & Activate DICENTIS wired License (fulfillments).png

    13.  Plug in a USB stick or any other data storage device and save the file on it.
      17 How to Return & Activate DICENTIS wired License (fulfillments).png

    14. Change to a PCwhere you have internet access. Got to the "System Activation Site" and log in your account.

         System Activation Site:   https://licensing.boschsecurity.com/StartPage.aspx?lang=en


      18 How to Return & Activate DICENTIS wired License (fulfillments).png

    15.  If you have lost your password you can also change this over the "System Activation Site".
      19 How to Return & Activate DICENTIS wired License (fulfillments).png

    16. Now select " Manage license" than click on "Browse… ,open the "ReturnRequest.xml" file and click on "Process".
      20 How to Return & Activate DICENTIS wired License (fulfillments).png

    17. Save the "ReturnResponse.xml" file on USB stick and return to your Dicentis Server.
      21 How to Return & Activate DICENTIS wired License (fulfillments).png

    18. Click on " Process response message"
      22 How to Return & Activate DICENTIS wired License (fulfillments).png

    19. Now proceed as it's explained below and open on the USB Stick your "ReturnResponse.XML" file and start the " Process response message"
      23 How to Return & Activate DICENTIS wired License (fulfillments).png

    20. Now your Fulfillment which you were chosen before is returned.
      24 How to Return & Activate DICENTIS wired License (fulfillments).png


      Offline activate fulfillments:

    21.  To activate "Offline" a license open the Dicentis Activation tool and click on "Add fulfillment"
      25 How to Return & Activate DICENTIS wired License (fulfillments).png
      26 How to Return & Activate DICENTIS wired License (fulfillments).png

    22. Type in your "Customer information" and your "Activation ID:" press "Add" and select "Offline". After this click on "Create request"
      27 How to Return & Activate DICENTIS wired License (fulfillments).png



       Troubleshooting:



    23.  Please never use this signs in the "Customer information" columns!

             <  >  &  "  $  #  '

      28 How to Return & Activate DICENTIS wired License (fulfillments).png29 How to Return & Activate DICENTIS wired License (fulfillments).png

       

    24. Save the "Request.xml" on a USB Stick.
      30 How to Return & Activate DICENTIS wired License (fulfillments).png
      31 How to Return & Activate DICENTIS wired License (fulfillments).png

    25. Change to a PCwhere you have internet access. Got to the "System Activation Site" and log in your account.

       System Activation Site: https://licensing.boschsecurity.com/StartPage.aspx?lang=en

      32 How to Return & Activate DICENTIS wired License (fulfillments).png

    26. Select the Request.XML file via "Browse…" and press on "Process".
      33 How to Return & Activate DICENTIS wired License (fulfillments).png

    27. You will get a "Response.xml" file which should be saved on a external USB stick.
      34 How to Return & Activate DICENTIS wired License (fulfillments).png

    28. Now go to  the Dicentis Server and open this "Response.xml" with the  "Process response message" button.
      35 How to Return & Activate DICENTIS wired License (fulfillments).png36 How to Return & Activate DICENTIS wired License (fulfillments).png

    29. After you press on " Process respond message" your license will be activated and the page will be closed automaticly.
      37 How to Return & Activate DICENTIS wired License (fulfillments).png38 How to Return & Activate DICENTIS wired License (fulfillments).png

    30. Your new Fulfillment Number will be different from the last one.
      39 How to Return & Activate DICENTIS wired License (fulfillments).png
    Version history
    Revision #:
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    Last update:
    ‎06-29-2021 03:21 PM
    Updated by:
     
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