There could happen some occurrence were you should return your Dicentis wired license.
Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc…
The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump.
If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis.
In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.
DICENTIS installation log files are needed for further analysis for Technical support team if the software update failed or later some errors occurred.
Below it is explained how you can extract DICENTIS installation log files.
If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs.
This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.
If RSTP is not enabled in an looped system packets will loop infinitely exhausting all available bandwidth and could cause an overflow of MAC address tables.
In the end it will result in a broadcast storm and breakdown of the entire network.
The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.
To back up your DICENTIS Server System is one of the most important maintenance task and it should be done on regular basis. Especially if you have to set up your Server for the first time it is highly recommended to do an backup to save your system, programs , settings and so on. The reason obviously for this is if a system crash occurred you should be prepared to set up or recover the Dicentis again. This will save you a lot of trouble if it is done properly beforehand.
There are four main themes to perform for a 100% save back up which will be now explained how to do it.
Especially when using large databases it is advisable to make a backup occasionally in case something goes wrong. The manual describes ways to backup, restore and update the database quickly. This document describes how to use these options and when and also an alternative way for older versions.