If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs.
This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.
Extract the Event Viewer log files:
1. First, open the Server Manager > select Tools and open the Event Viewer. It is also possible to use the faster search function to open the Event Viewer.
2. Now click on "Windows Logs" and select "Application". You can "Save All Events…" at the right side of the program to any place. Now repeat this also with "System". (Security is normally not needed)
3. In this example it will be saved to a USB data stick.
It is also possible to directly copy them from the files. (It is recommended to extract the files like it was described before because it is safer way.)
4. Open the file explorer (Window + E key) and enter C:\Windows\System32\winevt\Logs