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    AEC 2.1: Gmail Account Configuration

    Possible causes and solution(s)

     

    • Issue

     

    Gmail account doesn’t work with AEC 2.1

     

    • Solution

     

    Upgrade AEC firmware at least 2.1.9.5 and create an “App Password” in your Gmail account settings. See instructions below.

    • Log in to Gmail Account.
    • Go to Manage your account and then Security.
    • Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because:

    A. 2-Step Verification is not set up for your account.

    B. 2-Step Verification is only set up for security keys.

    C. Your account is through work, school, or other organization.

    D. You turned on Advanced Protection

    • Click “Select app” and choose the desired app, or click other to use a personalized app. Click generate.

     

    1. In AEC go to System -> Network Settings. 
      Central_Support_0-1640013435027.png
    2. Go to Email Server. 
      Central_Support_1-1640013456869.png
    3. Enter all the SMTP server parameters and login information, hit save.

      • Verify the SMTP server settings with Google.
      • The password required is the “App Password” previously created in your Gmail account.
    Central_Support_2-1640013488927.png

     

    Note: The SMTP server settings shown above are current at the moment of this document’s creation.

     

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎12-20-2021 04:22 PM
    Updated by:
     
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