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    How to enable Access Management System (AMS) log files for engineering & technical support analysis?

    100% helpful (1/1)

    Very often, it is easier to troubleshoot most Access Management System (AMS) problems when logging is enabled.

    By default, this option is disabled in AMS.

    These steps will detail how to enable logging for AMS.

     

    Step-by-step guide

     

    1.  Log into the AMS server or client with administrative privileges

    2     Click on the “Configuration” option

    1 How to enable AMS log files for engineering and technical support analysis.png

    3     Next select the “Options” selection

    2 How to enable AMS log files for engineering and technical support analysis.png

    4     Select the “Debug logfiles” option

    3 How to enable AMS log files for engineering and technical support analysis.png

    5     Now check the “DMS, Terminal and MAC name” under the (Technicians) column.

    Leave the options under the (Support) column Unchecked unless specifically directed to.

    4 How to enable AMS log files for engineering and technical support analysis.png

    6     In order for the logs to be available, the AMS server PC will need to be rebooted

    7     After the AMS server is rebooted, reproduce the issue and it should now be listed in the log files for engineering to evaluate.

     

    mechanic.png The log files are typically located in the C:\ProgramData\Bosch\Sicherheitssysteme\Access Management System\Logs
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    Last update:
    ‎05-25-2021 09:35 AM
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