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    Possible solution to AMS identity server error after installing visitor management

    Causes

     

    One thing that can cause the Identity Server error is the "certificates" not being updated during the installation process. This error can happen on the server or the client.

     

    Solution

     

    For a possible resolution to the issue, follow the steps below:

    1. On the AMS server navigate to C:\Program Files (x86)\Bosch Sicherheitssysteme\Access Management System\Certificates folder. Right click on the AccessCertificateTool.exe and select "run as administrator".
    2.  The following should come up:  
      1 Possible solution to AMS identity server error after installing visitor management.png

    3. Click in the output folder section and another window should come up with "save as" option. Leave everything default and select the save option:
      2 Possible solution to AMS identity server error after installing visitor management.png

    4. Next select the "Generate" option. When it is completed you should see a screen similar to the one below. Select restart and then test visitor management on the server and/or the client again.
      3 Possible solution to AMS identity server error after installing visitor management.png
    Version history
    Revision #:
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    Last update:
    ‎05-18-2021 10:25 AM
    Updated by:
     
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