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    Unable to run the AMS AECT utility

    Can be useful if running the AECT utility

     

    Possible causes and solution(s)

     

    • Symptoms

     

    When attempting to run the AECT utility to check PC specs, there may occur a situation where it doesn't run at all when selecting run as administrator or just double clicking on it to open it. Typically nothing will appear or possibly a text file may appear like the one in the screenshot below:

    Central_Support_1-1715611375787.png

     

    • Causes

     

    This may be caused due to windows updates or restrictions.

     

    • Solution

     

    Here are the steps to a possible solution to this issue:

    1. Navigate to the downloaded AMS installation folder. Open the EN\AddOns\Advanced\AECT folder.

    2. Open the "Plugins" folder.

    Central_Support_2-1715611407073.png

     

      3. In the plugins folder, right click on the AECT.base.dll file and select "properties".

    Central_Support_3-1715611454869.png

     

    4. On the next screen that appears, check the "Unblock" checkbox on the bottom right.

    Central_Support_4-1715611493129.png

     

    5. Click "apply" and then "okay" to apply the option and close the screen.

    Central_Support_5-1715611520759.png

     

    6. Rerun the AECT utility and remember to select "run as administrator".

    Central_Support_6-1715611554168.png

     

    7. Click on "Allow Access" if any firewall messages appear.
     
    Central_Support_7-1715611598852.png

     

    8. You should now be able to run the AECT utility.

     

    Central_Support_9-1715611675604.png
     

    A more detailed explanation of what causes the issue can be found here.

    Version history
    Last update:
    Monday
    Updated by:
    Contributors
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