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Bosch Building Technologies

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    How-to: HP - Basic Questionnaire

    Related Products

    The information in this solution article applies to HP Workstations anf HP Enterprise Servers. The CTN table below does only contain the latest products: 

    CTNSAP # Description 
    MHW-WZ2R4-PEDE F.01U.319.459

    WS - Performance Edition – DE

    MHW-WZ2R4-PEUK

    F.01U.319.460 

    WS - Performance Edition – UK

    MHW-WZ2R4-PERU

    F.01U.319.461 WS - Performance Edition – RU 
    MHW-WZ4R4-NGDEF.01U.311.237 WS - High Performance (w/o GC) – DE 
    MHW-WZ4R4-EEDEF.01U.311.240 WS - Extreme Edition - DE 
    MHW-WZ4R4-NGUK F.01U.311.238 

    WS - High Performance (w/o GC) - UK

    MHW-WZ4R4-EEUK F.01U.311.241 WS - Extreme Edition - UK 
    MHW-WZ4R4-NGRUF.01U.311.239WS - High Performance (w/o GC) -RU 
    MHW-WZ4R4-EERUF.01U.311.242WS - Extreme Edition -RU 
    MHW-WZ4R4-HEUS F.01U.311.243WS - High Performance -US 
    MHW-WZ4R4-EEUSF.01U.311.244

    WS - Extreme Edition -US

    MHW-AWGC-K620 F.01U.311.245 

    NVIDIA Quadro K620 2GB Graphics Card

    MHW-AWGC-K2200 F.01U.311.256 NVIDIA Quadro K2200 4GB Graphics Card 
    MHW-AWGC-K4200 F.01U.311.257 

    NVIDIA Quadro K4400 4GB Graphics Card

    MHW-AWGC-K5200 F.01U.311.258 

    NVIDIA Quadro K5200 8GB Graphics Card

    MHW-AWGC-ATIW21 F.01U.311.259 

    AMD FirePro W2100 2GB Graphics Card

    MHW-AWGC-ATIW51 F.01U.311.260 

    AMD FirePro W5100 4GB Graphics Card

    MHW-AWGC-ATIW71 F.01U.311.261 

    AMD FirePro W7100 8GB Graphics Card

    MHW-AWGC-M4000 F.01U.320.346 

    NVIDIA Quadro M4000 8GB Graphics

    MHW-WPD6R1-DE F.01U.316.037 WS - Mini Desktop Edition - DE 
    MHW-WPD6R1-UK F.01U.316.038 WS - Mini Desktop Edition - UK 

    MHW-WPD6R1-RU

    F.01U.316.039 

    WS - Mini Desktop Edition - RU

    MHW-WPD6R1-US

    F.01U.316.040

    WS - Mini Desktop Edition - US 
    MHW-WPD6R1-MWDE 

    F.01U.316.041

    WS - Mini Desktop w/ Monitor Wall - DE 

    MHW-WPD6R1-MWUK

    F.01U.316.042

    WS - Mini Desktop w/ Monitor Wall - UK 

    MHW-WPD6R1-MWRU

    F.01U.316.043 

    WS - Mini Desktop w/ Monitor Wall - RU

    MHW-WPD6R1-MWUS

    F.01U.316.044 WS - Mini Desktop w/ Monitor Wall - US 
    MHW-S380R8-SC 

    F01U280405

    Bosch Standard Application Server (WW) 
    MHW-S380R8-SCUS F01U279506 Bosch Standard Application Server (US) 
    MHW-S380R9-SCF.01U.314.766 Bosch Standard Application Server (WW) 
    MHW-S380R9-SCUS F.01U.314.765 Bosch Standard Application Server (US) 

     

    Solution

    The data collected based on the basic questionnaire (diagnostic checklist) should be used to provide the necessary information on the reported issue when opening the HP or HPE support ticket if the issue cannot be solved by simple actions described in the questionnaire.

    Diagnostic Preparation Checklist HP Workstations & Servers

     To help us provide you with a fast and efficient service, please complete this template before calling HP, or attach it when submitting a case on the HP Support Case Manager.

    http://www.hp.com/go/hpsc

     

    * Mandatory fields

     Customer information

    Data

                                                                      

    Company name *

     

    Company Priority Access PIN code *

     

    Customer contact name *

     

    Phone number *

     

    Service address/country *

    (location of the unit to repair)

     

    Contact email address *

     

    Product information

    Data

    Tips

                                                     

    Product number *

    See label

    E.g.: M3P18EC#ACB

     

    Serial number *

    See label

    E.g.: CZC5xxxxxx, 2UA3xxxxxx

     

    Model number

    See label

    E.g.: Z440

     

    Bios / firmware

      

    Operating system

      

    Service pack

      

    Image source

      

    Diagnostic checklist

    Data

    Tips

                                                    

    Description of incident *

    E.g.: no power, fatal system error occurred.

     

    If the problem has already been diagnosed, fully document the diagnosis, process and tools used.

      

    Have any other problems with this system been reported? If so, please describe them.

      

    Was HP diagnostic software used? (Yes / No)

    If so, what were the results?

      

    Are any error messages displayed on the monitor?

    Please provide a full, detailed description.

     

    Are any LED lights on? (Yes / No)

    Which lights and what colour are they?

      

    Are the LEDs blinking? (Yes / No)

    If so, what is the blink pattern?

      

    Are the fans spinning? (Yes / No)

      

    Are there any sounds or beeping? (Yes / No)

    If so, please describe them.

    Please describe any sounds, and when they occur.

     

    Can user see Hewlett Packard logo when booting up?  (Yes / No)

      

    Can the Microsoft Windows logo or other operating system logo be seen?  (Yes / No)

     

      

    Has the system been tested with a known good power supply and / or battery?       

    (Yes / No)

     

      

    Was the system tested with a known good monitor? (Yes / No)

     

    What were the results?

     

     

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎05-16-2018 09:41 AM
    Updated by:
     
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