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Bosch Building Technologies Community

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    Security: Video

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    a week ago
    MTU and MSS     MTU stands for "Maximum Transmission Unit." MTU is a networking term that defines the largest packet size that can be sent over a network connection. The MTU is typically limited by the type of connection, but may sometimes be adjusted IT network settings. The typical value of the Network MTU is 1514 Byte. If a system sends packets over an Ethernet network that are larger than this size, the data will be fragmented into smaller packets. When referring to Ethernet MTU this includes 4 Byte checksum. The  1514 Byte is the interface MTU without the Ethernet Checksum. In cae there are limitations by the type of connection, the packets will then need to be reassembled on the receiving side (e.g. Bosch video management software or Bosch hardware decoder). However, it can be beneficial to optimize the packet size on the sender side (e.g. IP camera) to the exisitng network infrastructure. As MTU maximum packet size is layer 1 related, the IP MTU that you can be adjusted at the BOSCH device configuration (Configuration Webpages or with the help fo BOSCH configuraiton software like "Configuraiton Manager"). The BOSCH GUI refers to this as “Network MTU”. BOSCH products can manage fragmented data. MSS stands for "Maximum Segment Size" The MSS value is calculated from the MTU. MSS = MTU – (layer 3 TCP header [20 Byte] + Layer 2 IP header [20 Byte]+ Layer Ethernet 1 [6+6+2 = 14 Byte]) For example looking at CPP 6 Platform – like FLEXIDOME IP panoramic 7000 MP in Firmware version 6.50.0128 you can adjust and find the following values: Network MSS (in Byte) - default value = 1460 iSCSI MSS (in Byte) – default = 1460 Network MTU (in Byte) – default = 1514   MTU and MSS can be adjusted at all released firmware versions 4.x and later. CPP-ENC CPP3 CPP4 CPP5 CPP6 CPP7 CPP7.3 yes x x x x x x x No               Here some screenshots as example based on Firmware 06.50.0128  
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    100% helpful (1/1)
    2 weeks ago
    Symptoms When scanning a QR or Data Matrix code on a label using the Project Assistant app, it can happen that you get an error message that the MAC address cannot be found (1) or that only part of the address is correctly extracted (2). Diagnosis  First of all, there are different types of labels: product labels (on the device) box labels (on the outside of the box/packaging) installer / UX labels (inside the box /packaging) Symptom (1) can only happen when scanning a product label because some QR or Data Matrix codes do not contain a MAC address, depending on the product, even though the MAC address is available in plain text right next to the code.   The box and installer label codes, however, always contain the MAC address information. Symptom (2) can happen when scanning certain installer labels due to legacy formatting. Solution We have further standardized the labels so that the symptoms mentioned above will be resolved. There will be a transition period, however. As an alternative for symptom 1, you will have smooth experience when preferably scanning the box label. If you encounter symptom 2, we ask you to enter the MAC address manually or use the December 2018 release of the Project Assistant (version 1.2) PS: For full transparancy on QR code / Data Matrix content and/or troubleshooting purposes, you can use conventional code scanning apps available in the resepective app stores.
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    2 weeks ago
    The attached technical notes give a short introduction to scripting alarm and counter tasks with Intelligent and Essential Video Analytics. It also provides a broad selection of example scripts for explanation as well as including real world application examples.
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    2 weeks ago
    Combined firmware package 6.50 – applicable to all platforms The Release Letter of the combined firmware package for all platforms 6.50.0620 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware. CCP4 and CPP6 devices: Due to an internal file system being introduced to CPP4 and CPP6 since firmware 6.10 and architectural changes thereof, a direct upgrade from firmware below version 6.10 to latest firmware is only possible via intermediate firmware 6.1x. CPP4 cameras with firmware versions below 6.10 need to upload this package twice. For example, when having firmware 5.92 on a CPP4 device, you need to load the CPP all common firmware file two times: >  First time this is loaded the device will be updated to the 6.11.0021 which is part of the common file. >  Second time you load the common firmware file, the update to 06.50.0128 will be performed. CPP6 cameras with firmware versions below 6.10 need to upload the separate firmware version 6.1x first to receive the latest firmware version. This means that intermediate firmware version 6.1x for CPP6 needs to be requested from your technical support. A support ticket to Level 3 team at MKP PRM group via the support ticket system is needed. In case we see a high demand for that a new combined firmware file might be created by PRM. Only after receiving and uploading firmware 6.1x, you can upload combined firmware package for all platforms 6.50.0620 or CPP6 specific firmware  6.50.0128.  CPP5 devices: This combined firmware cannot be applied to CPP5 products with firmware version older than 5.91. It is required to upgrade to intermediate firmware 5.91 first This means that intermediate firmware version 5.91 for CPP5 needs to be requested from your technical support. Only after receiving and uploading firmware 5.91, you can upload combined firmware package for all platforms 6.50.0620 or CPP5 specific firmware  6.30.0059. Note: Upgrading from versions lower than 5.5x To upgrade to a newer firmware version using this combined firmware package, firmware versions before 5.5x require an intermediate update cycle using the respective platform firmware version mentioned above. Restrictions: This firmware and its included platform firmware builds are not applicable to MPEG-4 products. The final firmware version for VIP-X1600-XFM4 modules is FW 5.53. No newer firmware will be provided for these modules. Configuration Manager cannot upload this Combined Firmware file to VIP-X1600-XFM4 modules. Use the module’s web page instead for uploading; or use the separate firmware file. The final firmware version for CPP3 devices is FW 5.74. No newer firmware will be provided for these products. The Combined Firmware file does not load onto VG4 AUTODOME or AUTODOME Easy II via the browser when running a firmware version before 5.52.0017. The specific platform file should be used instead. (Note: In case any link might not work to the current DownloadStore, see attached a copy PDF of the Release Letter.) How to get and request a BOSCH Legacy Firmware: The procedure to request and get an legacy firmware that is no longer online in the web is as follows: Customers are kindly requested to reach out to the local BOSCH Support (L1 and L2 team). Bosch Level 2 will ask for the exact BOSCH Commercial Type Number (CTN). The local BOSCH team can check the Global End of service date. The project background (How many of these devices/cameras) need to be collected.  The relevant BOSCH Technical Support (e.g. Level 2) can explain and check if there is the chance to update the project and included management software in order to be able to use the latest BOSCH device firmware as the goal is to have a non-vulnerable product in productive environments. In case there is no newer firmware available (hardware was discontinued), a commercial hardware upsell can be recommended. In general all firmware that is not available on the product catalog, and for all firmware files that are ranked to have vulnerabilities, this need to be documented in a Technical Support case. In case legacy firmware is anyhow needed and requested by our customers, the Bosch Technical support will start an approval flow. The BOSCH Level 3 Technical Support will provide a form/document that must be signed by the installer/endcustomer. See an example PDF (empty) "Example_Aged_Software_Release_form.pdf" attached to this article. Such a form will be prepared by the BOSCH Level 3 Technical support team and provided to our customer/installer in order to confirm that legacy firmware is then used on the risk of the installer and customer (See text and legal note in the PDF). In the future BOSCH plan to introduce and setup a self-service portal for all customers to simplify this process. ___________________________________________________________________________ The above mentioned combined firmware 6.50 supports: CPP7.3 HD and UHD cameras update from FW 6.40 or newer to latest FW 6.50 CPP7 UHD cameras update from FW 6.30 or newer to latest FW 6.50 CPP6 UHD cameras update from FW 6.10 or newer to latest FW 6.50 CPP5 encoders update from FW 5.91 or newer to latest FW 6.30 CPP4 HD cameras update from FW < 6.10 to intermediate FW 6.11 update from FW 6.10 or newer to latest FW 6.50 CPP3 cameras and encoders update from FW 4.54.0026 or newer to latest FW 5.74 CPP-ENC VIP-X1600-XFM4 encoders: update from FW 4.2x or newer to latest FW 5.53 VJT XF and VJD-3000 update to latest FW 5.97 The combined firmware package includes the following build versions: CPP7.3 FW 6.50.0128 CPP7 H.264 6.50.0128 CPP6 H.264 6.50.0128 CPP5 H.264 6.30.0059 CPP4 H.264 6.50.0128 CPP4 H.264 6.11.0021 CPP3 H.264 5.74.0010 CPP-ENC H.264 5.97.0005 for VJT XF family, VJD-3000 and VJC-7000 CPP-ENC H.264 5.53.0004 for VIP X1600 XFM4 For detailed description please refer to the separate release letters. Customers can upload such combined firmware packages by using multi-select in the Configuration tool "BOSCH Configuration Manager" (currently available in version 06.01.0157 at the BOSCH DownloadStore or Product catalog > Video Software > Video Management Systems > Configuration Manager) When using the multi-select option in Configuration Manager, please make sure this combined firmware package for all platforms can be uploaded to all the devices selected and there are no additional requirements or intermediate steps needed for any of the devices in question. This article has status of 31st of October 2018 and changes in this procedure might be introduced. When changes are done, then this article will be updated. Therefore check this article from time to time.
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    100% helpful (2/2)
    3 weeks ago
    Possible Communication Issue between BVMS 8.0 Central Server and Video Recording Manager (VRM) 3.70 and 3.71 with BVMS 8.0 installed on different Servers. Problem Identification Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows: There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers. It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version Please check in the VRM debug logging if the following logline indications can be found CONFIG;DEBUG;SENDING XPATH /SYSTEM/DEVICES/DEVICE as well as HAS NO CONFIGURED NODE, SET TO CONFIGURED CONFIG;INTERNAL;/SYSTEM/DEVICES CHANGED IN CONFIG. DEVICEID= [DEVICE IP]\0;SYSINFO;INTERNAL;LINE 1 HAS NO CONFIGURED NODE, SET TO CONFIGURED Solution In general please keep in mind, that it is strongly recommended to use VRM 3.71.0029 with BVMS 8.0. Do not use any older VRM version like 03.71.0022. The 03.71.0029 and Releaseletter is available at the BOSCH DownloadStore (status update 2018-10-26). https://downloadstore.boschsecurity.com/FILES/Setup_VRM_03.71.0029_win32.zip Release Letter: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_VRM_3.71.0029.pdf At the VRM system / server, please check and ensure that the following Microsoft software packages are pre-installed: .NET framework 4.6.2 or higher Redistributables for Visual Studio 2015 In case one component is missing, please perform the following steps: Download the missing Microsoft components. Note: When using BVMS 8.0 the VRM is typically a 32-Bit VRM software. Therefore the 32-Bit Microsoft packages are needed. Component that was seen as missing is the >>   “Visual C++ Redistributable for Visual Studio 2015”            https://www.microsoft.com/en-US/download/details.aspx?id=4814 Please choose the 32-Bit version of that when using with 32-Bit VRM and the >>  .NET framework 4.6.2 or higher (NDP462-KB3151800-x86-x64-AllOS-ENU.exe)       https://www.microsoft.com/en-US/download/details.aspx?id=53344 Stop the VRM (rms.exe) service in Windows services  Install those components with Administrator rights at the VRM server Reboot the server after installation of the Microsoft components Check if the VRM service is running and if needed Re-Start the VRM (rms.exe) service Check that the combination of messages are not longer seen in the VRM debug logging The VRM package is enhanced and useres should no longer run into this issue with VRM 3.81 and newer versions. Please be aware that BVMS releases are tested with certain VRM verions. This still can offer to install a newer VRM than originally rolled-out in the BVMS overall installer. For all VRM versions 3.7x and below 3.81 it is needed to add this packages.
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    3 weeks ago
    The attached file explains how BVMS can be configured to connect to an LDAP (or Microsoft Active Directory) and use it as a base for user authentication.
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    3 weeks ago
    Do you want to know more about designing a BVMS system?
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    4 weeks ago
    Learn how to design a network on which BVMS can run comfortably.
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    100% helpful (2/2)
    ‎10-16-2018 06:35 PM
    Introduced Firmware signature and firmware file encryption to protect IP cameras
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    100% helpful (1/1)
    ‎10-10-2018 03:42 PM
     Bosch software is distributed via the Bosch website, but can also be re-distributed by Bosch partners. It is important for the system-installer to check if the installation file he or she has received, matches exactly with the output of the engineering process. There are several risks that, in the distribution path, changes are made to the installation file. Keyloggers or other spyware could be added to the installation, or in theory video surveillance footage could be routed to external resources. The attached document describes how the integrity of software can be checked.
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    ‎10-09-2018 03:50 PM
     BVMS customers can download camera updates free of charge, in order to integrate approved, third-party cameras. BVMS scans for third-party cameras, automatically configuring motion and other key events; it also enables installers to configure the most important settings for third-party cameras from a single user interface, without the hassle of having to access the websites of other camera manufacturers. The attached files include a list of compatible cameras and the ONVIF mapping files for each specific BVMS version.
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    ‎10-05-2018 07:00 AM
      The attached document describes the different components that Bosch Video Management System offers to to establish a connection between Bosch Video Management System and a 3rd party management system. This description helps you in writing your own commands for controlling Bosch VMS from inside your management system.   
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    100% helpful (2/2)
    ‎10-02-2018 01:55 PM
    The BVMS Operator Cliet can be automatically logged in by using parameterized startup. For this, a new shortcut to the OperatorClient.exe needs to be created, and the target of the shortcut needs to be adjusted. The text between ** needs to be adjusted to the specific situation. "*BVMS installation directory*\bin\OperatorClient.exe" /user="*username*" /password="*password*" /connection="*ip address*" For example: "C:\Program Files\BOSCH\VMS\bin\OperatorClient.exe" /user="Admin" /password="password123" /connection="192.168.20.120" The connection parameter works with BVMS 9.0 and newer. The username and password parameters are working from BVMS 5.0 onwards. The username and password are stored as cleartext in the target of the shortcut, which could be considered a security risk.
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    100% helpful (3/3)
    ‎10-02-2018 10:29 AM
    The attached document describes the settings you must perform after having installed BIS and Bosch VMS on the different computers. Ensure that the installations of BIS Server and Bosch VMS Management Server were performed successfully on separate computers. Additionally you must have purchased and activated an OPC Server License for Bosch VMS.   The document can be found in the attachments section on the bottom of the page or the right side of the page.  Please look for the attachment icon.
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    ‎09-13-2018 08:36 AM
     Intro: The Project Assistant offers two ways of importing existing project data: Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import". Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use. This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file"). Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" Import the template file into Excel by opening the template file with Excel and following these steps:  Select "delimited" as well as "My data has headers." Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish". [Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and replace the column headers in your initial Excel spreadsheet with these tags. The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns). Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file   Transfer the file to where you can find it with the Project Assistant and start the app Create a new project Set a password for the project itself as well as default passwords for the cameras that you would like to assign That's it - Now it is time to refer to the Youtube video mentioned above Enjoy using the Project Assistant and feel free to share your feedback with us!  
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    ‎05-22-2018 05:01 PM
    How to export the Archive Player in IE
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    ‎05-22-2018 04:57 PM
    Related Products DIVAR AN 3000 DIVAR AN 5000 How to configure Monitor B output for Divar AN 3000-5000 Solution see attachment.
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    ‎09-12-2018 07:23 PM
     This article describes how to factory default a DIVAR IP 5000 Unit The DIVAR IP 5000 does not come with a internal DOM for recovery, but with SSD media inside with relevant recover partition used during new recovery process. The Reset Button is used for two options of Recovering the unit - see installation Manual page 25 - chapter 8.2. The button is located on the lower left hand side of the appliances rear connection panel. This button is utilized in both reset procedures. The following order need to be kept and the manual corrected: Defaulting Video Recording Manager (VRM) To default an appliances previously configured VRM, with the appliance powered on and functioning. Press and hold the reset button for 10 seconds Then the VRM database will be set to factory default; No recordings will be removed from the unit; And IP addressing will remain, as well as any modifications to the operating system (time settings etc.) Factory Defaulting the Appliance Power the appliance completely off. Apply power, and only after LED activity is seen on the front of the appliance, press and hold the reset button. After a few seconds an audible “beep” should be heard. This is a signal that the internal watch dog has acknowledged the reset request. Release the reset button When the reimage process is finished the appliance will reboot. After reboot users can use the IPHelper.exe to connect to the appliance’s Configuration Wizard or use the Configuration Manager to monitor when the DIVAR IP 5000 comes back online.
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    100% helpful (2/2)
    ‎09-11-2018 10:20 AM
    Enhanced page file hanlding in case of OS on SSD with BVMS 7.5. This is also only valid if BVMS OC is used on the DIVAR IP 7000 R2 with OS on SSD.
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    ‎09-10-2018 03:03 PM
    The tech note in the attachment describes how to set up map displays of objects detected and tracked by Intelligent Video Analytics, Essential Video Analytics or Intelligent Tracking with FW 6.4x and Video Security Client 2.1.
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