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Bosch Building Technologies Community

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    Security: Video

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    Thursday
     The Software "VIDOS" or "VIDSO-NVR" with the replay tool "Archive Player for VIDOS" are all rather outdated former software developments of BOSCH ST. We kindly request all our partners and customers in the need to get technical support on license transfers to get in contact with a local BOSCH team (e.g. Sales contact person). Level 2 Support / ASA organization can assist and help you to find a correct contact person as well, but a support ticket should and can no longer be created as license transfers are no longer offered for discontinued and outdated software. Status of Aug 3, 2018   In many countries, the VIDOS Software went end of live 2011. With this announcement, we inform about the discontinuation of the software maintenance and license transfers. Please be aware of the EOL status (End of life). EOL was rolled out globally in June 30, 2011 with some exceptions in North America. December 31, 2012 and later it was no longer possible to purchase the software. End of 2015 License management was restricted. Due to many other changes (Operating system limitations and not state of the art security support), it is anyhow no longer possible to use those software. BOSCH does offer for a long time other software generations and we offer migration support from commercial side to find software today that can meet the needs in projects. Since 2018-08-03, BOSCH Support can no longer offer license transfers for VIDOS and similar former Software packages. Following Type Number and SAP Number is included:   For more details you can check with the Technical Support for video products at BOSCH in your region.
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    Tuesday
    In this article we cover the following basic questions: How to Factory Default a NetApp E-Seires unit by using BOSCH tools and NetApp WEB GUI? How to download the NetApp Support Bundle of a reachable online NetApp Storage Array   How to Factory Default a NetApp E-Series that you bought via BOSCH sales channel? Using the BOSCH Configuraiton Manager 6.00 or 6.01 the NetApp models E2600, E2700 and E2800 can be managed. Especially we recommend to use the BOSCH Configuration Manager version 06.01 when using a NetApp E2800 to have all models (also former models E2700 and E2600) supported. Also in the BOSCH Configuraiton Manager 6.01 the Basic configuration for the initial setup is helpful as well as the Factoury Default option and Clear option is available. Of cours the NetApp E2800 offers also a WebGUI by using the IP of the management port of a controller. The following screenshot made from the BOSCH Conmfiguration Manager shows the options available in the tab "Basic Configuration" when a NetApp E-Series (DSA E-Series) is already added to a VRM system in the Configuraiton Manager. The Button "Defaults" is used to trigger the "Reset Storage Array" mechanism of NetApp. At a E2800 all configuration is eliminated but the Management Port IP still remains to ensure that the WEB GUI of NetApp and the communiction of the BOSCH Configuraiton Manager can still work. How to download the NetApp Support Bundle of a reachable online NetApp Storage Array In the Tab "My Devices" of the Configuration Manager 6.01 and newer versions you can also now download the Support Bundle (collection of logfiles) from a NetApp E2800 stroage system. Select the NetApp E2800 in your device tree that is added to a VRM system and right-click on it. There you find "File Download" and "Maintenance Log..." - Choose that to download the NetApp Support Bundle.          
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    Tuesday
    Version 1.2.1 has been released for iOS only. It resolves an issue when trying to connect wirelessly to a FLEXIDOME IP 8000i camera. There was an issue where the operating system blocked the Wi-Fi access.
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    100% helpful (1/1)
    a week ago
    The entire BVMS installation package, available on the downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments. Once the BVMS Management Server is set-up, it creates a client installation package (mainly used for the auto-upgrade functionality). This client installation package is a lot smaller compared to the full installation package and is located on the BVMS Management Server (assuming the default installation directory is used): C:\Program Files\Bosch\VMS\Update In order to use the client installation package: copy all the files in this directory from the management server to the new workstation and start BVMS.msi (please note Setup.exe will trigger the auto update mechanism, which will not work as there are no existing components to be updated). The MSI will start the installation process and will allow you to select Operator Client, Configuration client and/or SDK. Please note: The correct version of the .NET framework will need to be installed manually before this procedure is used. This can be found in the zip file available in the product catalogue: “zip file extraction location”\ISSetupPrerequisites\Microsoft .NET Framework x.x.
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    100% helpful (1/1)
    2 weeks ago
    NOTE: Screenshots in this article might not be displayed correctly in CHROME Browser. Use Firefox or MS InternetExplorer instead.  BOSCH and NetApp are partners and BOSCH is offering NetApp E2800 Simplex and Full-Duplex iSCSI Storage device variants. The controller Frimware is no longer a special OEM branded BOSCH unique firmware but the regular firmware offered from NetApp NOW page:  https://mysupport.netapp.com/NOW/download/software/eseries_cfw/11.40.3/download.shtml This generic NetApp firmware can be used by BOSCH customes for E-Series with the BOSCH submodel ID (356). At the NetApp NOW support page log-in with your NetApp username (you can register by using your E-Series Serial-No.) and ther go to section "Downloads" and "Software" to find  [screenshot here below] There you can select "E-Series SANtricity OS Controller Software": [screenshot here below] Slect your E2800 model and proceed. Slect the NetApp package from the list - e.g. 11.40.3R1 and download it. [screenshot here below] The controller Firmware version is not released by BOSCH, but BOSCH is testing offered Firmware form NetApp from time to time. Whenever there are important bug-fix or for operation relefant fixes, NetApp will inform BOSCH. Whenever a newer E2800 contorller firmware is ranked as tested, BOSCH will announce that here in the Knowledge Base as well. Right now (status 2018-12-14) BOSCH can confirm that the E-Series SANtricity ® OS 11.40.3 package can be used which includes: [screenshot here below]  
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    2 weeks ago
    The technical note in the attachment details device-specific as well as version-specific differences of Intelligent and Essential Video Analytics from FW 4.0 up to FW 6.60.
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    a month ago
    Question  What's new in version 1.2? Answer Next to general stability improvements and bug fixes, version 1.2 of the Project Assistant introduces the following new features: Support of Flexidome IP 8000i Wi-Fi camera with regard to wireless commissioning .txt file import now supports tags to be somewhere in the column header, e.g. “IP address [ip]”, where for version 1.1 only the [ip] tag was allowed in the column header exclusively Software sealing support for cameras with firmware 6.60+ Extended report information Related News Project Assistant project file import functionality in Configuration Manager 6.10 Bosch portable camera installation tool is available and can be used in combination with the Project Assistant (check out the corresponding how-to video in this community)   PS: For detailed information, please refer to the release letter attached.
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    ‎12-06-2018 09:40 AM
    With the introduction of the Configuration Manager 6.10, we will make the transition from one tool to the other smoother by offering an import feature, which allows you to import all cameras from a .bpassist project file without having to re-enter the individual credentials of each device. The feature allows you to: import one or multiple encrypted .bpassist project files at once automatic integration of device credentials check the software seal information to make sure configuration of each device has not been tampered with integrate the project file grouping into your existing structure create a backup of your system configuration after a successful import   Example: Go to the "Tools" menu and select "Import Project Assistant File..."    Select one or more .bpassist files that you want to import    After entering the project file passwords, the Configuration Manager can decypt the files and you will then be prompted with an overview of the project file content Choose where in your existing structure you want to integrate the new devices ("Import to group" section) Verify project file content Select, whether you want to create a backup after import Select, whether you want to keep the project file groups after import After successful import, you can find all newly added devices in your target directory  
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    a month ago
    In situations when you need to commission a camera that it not yet connected to the network and / or has no power supply, the Bosch portable installation tool can help: Fast on-site commissioning solution with Bosch Project Assistant app Highly portable, lightweight and compact installation tool Rechargeable high capacity Lithium-ion battery No dependency on available network and power infrastructure The following video shows you how to connect the device and how to configure it in order to align the device's and the cameras' target network  settings:
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    a month ago
    +++ Updated for Project Assistant 1.2: Step 4 - Option B +++ Intro: The Project Assistant offers two ways of importing existing project data: Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import". Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use. This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file"). Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" Import the template file into Excel by opening the template file with Excel and following these steps:  Select "delimited" as well as "My data has headers." Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish". [Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and add these tags to the column headers in your initial Excel spreadsheet (cf. screenshot below). The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns). Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file   Transfer the file to where you can find it with the Project Assistant and start the app Create a new project Set a password for the project itself as well as default passwords for the cameras that you would like to assign That's it - Now it is time to refer to the Youtube video mentioned above Enjoy using the Project Assistant and feel free to share your feedback with us!  
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    ‎12-19-2018 11:41 AM
    The attached technical notes give a short introduction to scripting alarm and counter tasks with Intelligent and Essential Video Analytics in FW 6.60. It also provides a broad selection of example scripts for explanation as well as including real world application examples.
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    ‎12-19-2018 11:40 AM
    The technical note in the attachment describes best practices for and answers common questions regarding intrusion detection using Intelligent or Essential Video Analytics with FW 6.60
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    100% helpful (1/1)
    ‎12-19-2018 11:39 AM
    The technical note in the attachment describes how to count people with Intelligent or Essential Video Analytics in FW 6.60, what the best perspective is, how to set it up, how to get the data from the camera, and what the best practices are.
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    ‎12-18-2018 08:29 AM
    Symptoms When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Diagnosis Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update". Solution The SNMP services need to be installed manually. This can be done  by opening the new "Settings App“: Click “Apps” Apps&Features Manage optional Features Install SNMP It can also be done using Powershell: DISM /online /Add-Capability /CapabilityName:SNMP.Client~~~~0.0.1.0
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    ‎12-18-2018 08:15 AM
    Which Bosch encoders and decoders are compatible with BVMS? Up until some years ago, new released cameras, encoders, domes and decoders that are introduced into market after a BVMS release could not be connected to an existing BVMS version because these cameras where not known to the BVMS. In the BVMS 4.5.1, a new concept was introduced. This concept treats Bosch video encoders and decoders as generic devices, and automatically recognizes specific device functionality (for example the number of streams, relays and inputs). Based on this information the, at that time, unknown device is added to the system and can be used by the operator. The attached document provides a detailed description of this functionality.
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    ‎12-06-2018 03:48 PM
    For larger projects, where many cameras need to be commissioned, the question might come up on how to tackle it in the most efficient way using the Project Assistant. In the end, a Project Assistant file can comprise up to 500 cameras. Especially if multiple contributors perform the commissioning step in parallel, you need an appropriate approach. For visualization reasons, let's use a simple example. Let's imagine we have a project that comprises 500 new cameras in total. 250 cameras for building A and another 250 cameras for building B. Here are two options: Creating multiple (sub-) projects and merge them in Configuation Manager If you cannot use Dropbox for synchronisation via the cloud, you can simply create 2 projects - one for building A and one for building B. Both projects can be prepared ahead of time, e.g. in the office, and exported in order to share them. Sharing the exported as well as encrypted project files can be done via E-mail, thumb drive, any of the major cloud storage services, etc.*. Now let's assume that there is one contributor working on building A and one working on building B. After each contributor has commissioned his or her 250 cameras each, they can themselves export the project files. To re-combine or merge both sub-projects, we have introduced a Project Assistant project file import feature in our Bosch Configuration Manager 6.10. This feature allows you to conveniently import multiple project files at once and to easily integrate them into your existing system structure. Please, check out the corresponding "How to import project files into Configuration Manager 6.10" article in this community. * Restrictions due to project file size might apply depending on the sharing medium. The synchronization functionality is only available for Dropbox. Using the Dropbox Synchronization feature This feature let's you plan and preprare a project ahead of time, e.g. in the office, which can then be shared via Dropbox with multiple other contributors as needed. That means everyone that was "invited" to work on this project has access to the same project file, where there is only one "master" version residing in the cloud that is accessed and synchronized via Dropbox. Consequently, you can avoid managing multiple versions of the same project file. Therefore, depending on the internet connectivity of all contributor's devices, you can see the real-time progress of the project, no matter if you are in building A, building B or even in the office. All updates to the project are immediately synced via Dropbox among all contributors. If you want to know how to setup it up, please check out the following videos:   Of course, the Project Assistant project file import feature in our Bosch Configuration Manager 6.10 is also available for futher configuration and system integration for this option, as well.
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    ‎11-26-2018 02:22 PM
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    ‎11-26-2018 04:16 PM
      Issue: The Bosch VRM Monitor page does not open correctly, but instead displays an Error. Any Replay client requesting video from the  Bosch Video Recording Manager service, only receives the Time-Line but the video is alway Black. Bosch VRM by default uses Ports 80 & 443. In most cases the problem is caused by another web server (e.g. IIS) that is installed on the same machine and is also making use of the default web ports 80 & 443. Related product: Bosch Video Recording Manager (VRM) Bosch Video Managment System (BVMS) Bosch Video Client (BVC) Bosch Video Security Client (VSC) Any Replay Client/ Managment System which accesses recorded video data via HTTP/HTTPS Solution: Disable any of the other web services or change the default Ports they are using.
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    ‎11-26-2018 04:14 PM
     This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way.
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