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    Security: Video

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    Tuesday
    Related Products: BVMS, application crash, memory dump This article lists the scenarios in which technical support normally request dump file from a BVMS system. It contains general guidelines how to create a dump file for BVMS system and provides links to more concrete articles, that correspond to particular issues and exact steps to create a dump. BVMS dumps are needed to troubleshoot the following types of issues: Application crashes – dump is expected to provide more information about the cause of the crash and its origin. Memory or handle leaks – dump is expected to point to their origins Deadlocks, freezes and hangs – dump is expected to point to their origins Recommended tool to create BVMS dumps. The recommended tool is Procdump. It is a command line tool which must be started from the command shell. Development provides couple of .bat files that start Procdump with predefined parameters and cover the most common dump creation cases. The tool as well as the set of .bat files are attached to this article: BVMS_DumpTools_V2.zip The batch file names follow a naming guideline: <Executable>_<Dump use case> , where <Executable> is one of: ConfigClient ConfigWizard OperatorClient ManagementServer ArchivePlayer ExceptionTest and <Dump use case> is one of SingleDump TwoDumps DumpOnException DumpOnHang ActivatePostmortemDebugging There are 3 possible error scenarios and corresponding dump creation methods: Dump creation for reproducible crashes that trigger Windows Error Reporting Run the affected application/service (Operator Client, Configuration Client or Management Server Service) Reproduce the steps that lead to the crash Leave the Windows crash dialog open Run the corresponding batch file for creating a single dump: *_SingleDump.bat. E.g. run OperatorClient_SingleDump.bat to create a single dump of the Operator Client process. Provide support with the resulting .dmp file a description of the steps to reproduce the problem ConfigCollection Note: attached you can find a configured example for this scenario and application Operator Client - BVMS_OC_dump_onException.zip Dump creation for reproducible memory or handle leaks Run the affected application/service (Operator Client, Configuration Client or Management Server Service) Run the corresponding batch file for creating two dumps: *_TwoDumps.bat. E.g. run OperatorClient_TwoDumps.bat to create two dumps of the Operator Client process. Note that by default, the delay between the two dumps is set to one hour (3600 seconds). Depending on the magnitude of the memory leak, you might want to increase/decrease the delay. To do that, edit file *_TwoDumps.bat: replace value "3600" by a value that fits your needs e.g. a value of "7200" will create two dumps with a delay of two hours. Reproduce the steps that lead to the memory leak. Wait until the second dump was created. Provide support with the resulting two .dmp files a description of the steps to reproduce the memory leak a ConfigCollection Dump creation for crashes/hangs/freezes that are hard to reproduce Deactivate the restarting option for Operator Client / Configuration Client: To deactivate the restarting option for Operator Client / Configuration Client: edit ..\Bosch\VMS\bin\ConfigClient.exe.config or ..\Bosch\VMS\bin\OperatorClient.exe.config. Navigate to section <appSettings> add a new entry <add key = "DisableExceptionHandling" value="TRUE" />. Run ActivatePostmortemDebugging.bat Run the affected application/service (Operator Client, Configuration Client or Management Server Service) As soon as the issue appears, check whether the dump was created. Provide support with the resulting .dmp file description of the steps to reproduce the crash ConfigCollection Note: attached you can find a configured example for this scenario and application Operator Client - BVMS_OC_dump_Just-In-Time-Debuger.zip
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    Tuesday
    This information  may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. This method provides the steps for collecting the NetApp DSA E2800 support bundle.
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    Tuesday
    To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location. But where and why should you register your device?
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    Tuesday
    Question: Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
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    Monday
    If you want to control the camera from a DIVAR wired through a VJD 3000, you have to configure the VJD and the DIVAR as well. Below you will find the steps which will help you to set up your devices.
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    Monday
      Did you try to upgrade the firmware of your camera and the message below was displayed? Find out from this article what might be the cause that could lead to this message being displayed: “error 18: wrong or no signature”
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    Monday
    Question Why I cannot see my camera in the Logical Tree from Operator Client? Answer Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
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    Monday
    Question: The Dashboard of Bosch cameras shows a lot of data points and general information about them, including details about their temperature as well. Is it a cause for concern if the temperature of Flexidome IP 5000i IR (NDI-5503-AL) is higher than other cameras?
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    Monday
    Find out here what could be the cause of the following message displayed on DIVAR IP 7000 R2: "The instruction at 0x6566f31c referenced memory at 0x00000008. The memory could not be read."
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    Monday
    Question: Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager? Find out here why this message is displayed and what you should do to fix it .
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    Monday
    Question: If your VIDEOJET decoder does not seem to work properly ,   most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device. But which are the system requirements for configuration/ operation purposes of VIDEOJET decoder 3000/ 7000/ 8000?
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    Monday
    Question   Which are the RTSP request URLs of SONY cameras for getting live stream?   Answer   The URL for RTSP stream (for example in VLC Media Player) should have the following format: rtsp://IP/media/video1 or for Stream 2:   rtsp://IP/media/video2 or in case credentials are needed:   rtsp://user:password@IP/media/video1 Note:   If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.  Solution: SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off. SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off. ❗   Please refer also to the attached document which  describe s  technical details about RTSP streaming function  supported by  the 6th  generation of  Sony Network Came ra s:
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    Monday
    Question:  Which are the RCP commands to disable/ enable IVA on the camera?
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    Monday
    In this article we will present some useful examples, Q&A and specific cases in which our customers have requested assistance regarding the ports that must be open within a LAN for all BVMS components
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    Monday
    If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first. But where you can find this firmware ?
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    Monday
    Under most circumstances, Bosch IP cameras require additional licenses. If you want to use features that are covered by different licenses, you must install the appropriate licenses  using the camera's installation code. For example: MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case. MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10   But where you can find the installation code needed to license a Bosch camera?
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    Monday
    Question Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly. This behaviour can be controlled by changing the frames per second   (FPS) value or upgrading the Firmware   of your camera. ❓   But where can you find or change the frame rate & Firmware settings of Bosch cameras?   If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer. So, keep reading this article and find out where you can get multiple information including the   Firmware version of your camera, from a single comprehensive system overview page.
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    Monday
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    Monday
    In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required. But where can you find them? The purpose of this article is to help you find this information in different ways.
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    Monday
    If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i,  without  having to touch the camera or lens, this article will provide you the answer. 
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