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Question   How do I repair the database on the Telex Network Recorder?   Answer   To repair the database, follow the steps below: 1. Open the database reviewer program and press and hold F9, then press F11, this will enable the repair options under the maintenance menu. 2. Click on "Maintenance" 3. Click on "Repair Database 1" , press OK at the prompt. Note: Time to complete will vary based on database size. 4. Click on "Repair Database 3" , press OK at the prompt. Note: Time to complete will vary based on database size. 5. After "Repair Database 3" is done, reboot the computer. 6. Restart the network recorder, you should now be able to access the Database and NR should be recording files again. NOTE: You should also perform these steps before any software upgrades to Network Recorders .                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.   ... View more

Question   What files will I need backed up to fully restore Network Recorder?   Answer   The locations that you need to backup will be listed as follows. All files in these directories need to be backed up. C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles C:\Program Files\MySQL\MySQL Server 4.1 C:\Program Files\MySQL\MySQL Server 5.0 C:\TL Recorder Files E:\MySQL Server 4.1 E:\MySQL Server 5.0 E:\TL Recorder Files NOTE: You may not have some directories listed above, this is nothing to worry about.  This document covers our older NR and the newer NR-V2.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.   ... View more

Question   Is there a Quick Start Guide for Network Recorder and Remote Database Reviewer?   Answer   See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.   ... View more

Question   How do I reset the Network Recorder SQL password?   Answer   This article applys to NR-V2 Telex branded servers. You will need to be logged into the compuer as the administrator to complete the following steps. If you are unsure on how to complete these steps then please call our technical support at 1-800-898-6723 Here are the steps to clear the password: 1. Stop the MySQL501 Service 2. Open a file browser to E:\MySQL Server 5.0\data. Rename the ‘mysql’ directory to ‘mysql.old’ 3. Open the Add/Remove Programs wizard. Locate MySQL Server 5.0 and click change. Choose to repair it. Go through the steps to complete repair 4. If needed, restart the MySQL501 service 5. Open up Network Recorder. Enter a blank password. It should let you in.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.   ... View more

Question   I'm getting "MYSQL server has gone away." message when using Telex Database Reviewer program, why?   Answer   Here's some information on that particular error message.  http://dev.mysql.com/doc/refman/5.0/en/gone-away.html We believe that the server has closed the connection to the Network Recorder due to eight hours of inactivity. Let's try increasing that variable to its maximum value. 1. In notepad, open my.ini  located at  E:\MySQL Server 5.0   or at C:\Program Files\MySQL\MySQL Server 5.0 2. Add a line somewhere under the [mysqld] header with the following text: wait_timeout=2147483 3. Restart the mysql service using Computer Management's Service list. 4. If you wish to verify that the value was set properly, open a command prompt and navigate to      E:\MySQL Server 5.0/bin. Run the following command:     mysqladmin.exe variables      You should see a long list of variables, including wait_timeout. It should have the newly set value.                     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.   ... View more