About CPrince

Issue If a relay output is programmed to follow AC fail, will it activate after the AC fail delay? Solution No, a relay output programed to follow AC fail on the D7024 Series & DS9400 Series Fire Panels will activate immediately upon AC failure. Is does not follow the AC delay time for the Central Station Report. Part numbers FPD-7024, D7024, DSS9400, DS9400I, DS9400M ... View more

Issue The panel is sending each report twice to the Central Station. Solution There are two possible solutions 1.) Programming - If you have set more than 1 Route Group up to the same Receiver. How Route Groups work. The panel send the enabled reports to Route Group 1 Primary first if it Fails it attemps to send the report to the Backup for Route Group 1. If no back up is program it attemts to send the signals to the next Route Group the report is enable in. Example - Fire Alarm is enable in all 4 Route Groups and the Primary is set to send reports to XYZ Receiver for all 4 Route Groups. The panel will send to XYZ Receiver 4 times, once for each Route Group. Creating 4 reports at the XYZ Receiver for 1 fire alarm. The way to think of a Route Group is each one is it own path to a receiver could be the same receiver but this can cause duplicate reports. The panel has the ability to report to 4 different receives. You can program the panel to Send Fire Reports to 1 receiver, Burg reports to another, Access events to a third receiver and all the events to a fouth receiver. Recommended programming if only want to report to 1 Central Station is only program 1 Route Group Primary and Backup. 2.) The reports are being sent via phone line and the panel is hanging up before the Central Station Receiver gives the panel the kiss-off tone. To correct this put two the letter "D" at the end of the Central Station phone number. Each 7 Add 7 seconds to the call to keep the panel on the phone longer.  Example 18882662727DD Part Numbers D9412GV4, D7412GV4, D9412GV3, D7412GV3, D7212GV3, D9412GV2, D9124GV2, D7412GV2, D7212GV2, D9412G, D9124G, D7412G, D7212G, D9112, D9124, D7212   ... View more

Issue What events do MISSING points generate? Solution Missing Point Reports occur if a point address does not exist for a point assigned a point index. Fire points generate missing trouble responses. Non-fire 24-hour points generate missing alarm responses. Non-fire, non 24-hour points generate missing alarm responses while armed, and trouble responses while disarmed. EXCEPTION: Non-fire, non 24-hour points with a point response of 9 to D generate a missing alarm response while disarmed.   Part Numbers B8512G, B9512G, D9412GV4, D7412GV4, D9412GV3, D7412GV3, D7212GV3, D9412GV2, D9124GV2, D7412GV2, D7212GV2, D9412G, D9124G, D7412G, D7212G ... View more

Issue Why are points 72 or 136 showing as MISSING in view point status? Solution On a D9112B, Points 72 and 136 appear in the Point Status List. Notice that text for Commands 7 and 9 is followed by a MISSING condition on point 72 and pooint 136. Points 72 and 136 serve dual purposes. They are used for Command 7 and Command 9, and they are also used to supervise the data expansion bus. When you see that points 72 and 136 are missing, do not be alarmed. When these points are missing the point bus is normal. *Note - On a D7212B, only point 72 will show as MISSING.   Part Numbers - D7212B, D7212B1, D9112B, D9112B1 ... View more

 Issue Is there a command to view the log from a DS7447 keypad? Solution Type in a valid pass code, then# 89. The last history event will display, then press the # key to scroll back through the history log.   Part Numbers DS7400X, DS7400, DS7400Xi, DS7400XIVER3+, DS7400XIVER4+, DS7400XIVER2, DS7447I, DS7447E, DS7447 ... View more