Bosch Video Support – DSA units

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Having trouble with your DSA unit and not sure which are the next steps?

Then contact the Central Technical Support team and provide the following mandatory information:

• Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address.
• Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem.
• Product Information  - include the product name, model number
• The Serial Number
• Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface)
• Registration Form
• Provide the segment code from the back of the unit if the unit is not responding (lockdown)

       

Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.

        1. If your unit is Out of Warranty:

• The unit will not be serviced by the Central Technical Support nor their IT partner
• You have the possibility to extend the warranty (with extra 2 years)
• If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer.
• Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort. 

Nice to know:

• It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions.
• Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.

        2. If your unit is under Warranty:

• the Central Technical Support team will open a support ticket with their IT partner

Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.