You have a Bosch Security Systems product which needs repair or replacement?
This is what you need to know about how the Central Technical Support team handles the RMA process:
2 Based on the provided information, the Central Technical Support team will start the troubleshooting.
3 If Central Technical Support will determine through the investigation that your product has encountered a fault that requires the involvement of the repair desk, then the RMA process will be started.
4 Depending on your product, the RMA process will be started with:
If the product is related to one of our IT partners, there are some more things to be checked before opening the RMA process:
After opening the case with one of the above IT partners, the Central Technical Support team is responsible to inform you about the status case and/or any other requirements beside our partner.
If it is a Bosch product, an RMA form will be provided to you which should be fill in with the requested contact details, and in case:
Nice to know:
For any details regarding the product warranty, repair costs or advance replacement, the RMA desk department is responsible for providing this information.
The product must be in warranty in order to be repaired/replaced, otherwise, the request may be declined or some additional costs could arise.
If you have any further questions or require assistance with an RMA request, please don't hesitate to contact the Central Technical Support team.