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    How to extract logs from VIDEOJET decoder 7000 (VJD-7513 & VDJ-7523) via WEB GUI?

    To extract the logs for the Decoder, open your browser and navigate to the Decoders web GUI
    Only HTTPS:// is supported here. Click on “HTTPS”:

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    Step-by-step guide

     

    1. Click on the “Open slide navigation” (top left-side of the page)

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    2. Click on “Log Data Export” 

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    3. Connect on the decoder with “service” username and your password 

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    4. Create a password for log data encryption and click on “Initiate log data file creation” 

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    5. Click on “Check log data file availability” 

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    6. Click on “Download log data file” 

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    Now you have the Exported Data, what next?

    • First you will need to Decrypt the logs (after extracting from the ZIP file)
      • Note that the export.dat file and the ExportDecryptor application must be in the same directory.
      • Open the provided ExportDecryptor.exe

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      • Enter the password provided by the customer

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      • After successfully decrypting the data, you will see the ExportData folder
        • Which contains, the following:
        • Monitor Wall logs and Config in the VIDOS folder
          • The Config file is XML based, so it is possible to read the current config of the Decoder.
        • Copy of the Windows Log folder

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    Note:*When you are providing the Central Technical Support team with these logs, the password used to encrypt the exported data must be provided as well. 

    Version history
    Last update:
    3 weeks ago
    Updated by:
    Contributors
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