1. Verify the phone line voltage reads at least 6VDC when measuring voltage across Tip & Ring or 10ma when measuring current in series with either side of the phone line.
2. Verify proper phone number entry.
Enter a phone number for the control panel to dial when communicating. Enter a ‘D’ where the control panel should wait for dial tone prior to dialing. Enter a ‘C’ in the number to add a 2 second pause where required.
The control panel dials the programmed phone number as a continuous string. It may be necessary to call the receiver with a cell phone/test phone to determine when a pause or wait for dial tone is needed while dialing.
Note that the control panel will dial the characters [#] or [*] as if they were pressed on a telephone keypad.
Add any number required for obtaining access to an outside line or for long distance dialing. This entry should be added in the same way as if dialed from a standard telephone (e.g. dial 9 for outside access).
A test may be performed by programming the panel to communicate to the phone number of a cell phone. The cell phone should ring when the panel communicates.
3. Verify the programmed reporting format is compatible with the receiver. For example, if the receiver only provides Contact ID ACK tones, then the control panel’s reporting format must be set as Contact ID.
4. Monitor the panel phone line while it sends a report.
Listen with a test phone for:
Dial tone as the communication begins.
DTMF tones as the panel dials.
Receiver answers with correct ‘ACK’ tones for CID or M3a2.
Data transmission tones indicating the panel is reporting data.
Kiss-off tone to indicate the report was received.
If the panel doesn’t detect the receiver’s Kiss-off tone after sending data the phone line is disconnected and the panel makes another attempt to send the report. The panel makes 10 attempts to send the report and if a Kiss-off tone is not detected after the 10th attempt, it will go into Communication Fail.
Communication Fail is often caused by:
Noise or attenuated signal on the panel phone line.
The panel is using an internet based phone line (see below).
Alarm panels require precise timing between DTMF tones or pulses during communication. The characteristics of IP based phone systems (e.g. latency, codecs, etc.) may impact this timing and cause the communication to fail. Because the existing telephone system is increasingly transitioning from POTS (Plain Old Telephone System) to an internet based system, it may be difficult to know if an IP based phone system is used.
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The [99 + Enter “Setup?” Function], described in section 4.4 of the D1260 Installation Guide, is no longer available in GV2 or newer control panels.
Brightness and contrast settings are no longer adjustable in GV2 and higher control panels. Use [Command] +  and select Bright Display or Dim Display to affect the backlighting.
Selecting Dim Display turns off backlighting for the keypad display and buttons when the control panel is idle. The keypad backlighting turns on only when a keypad button is pressed or an event is active in the control panel. After approximately 20 seconds of inactivity the backlighting will turn off.
Selecting Bright Display turns backlighting on for the keypad display and buttons at all times regardless of button presses or control panel events.
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When Bosch control panels are upgraded either to a larger scale panel (i.e. B5512 to B8512) or to a newer panel type (i.e. D9412G to B9512G) the original program can be still be used by promoting it to the higher type. Once a panel account is promoted it can never be reverted back to the original, therefore a backup copy should be created prior to promoting.
Panels can only be promoted to higher type panel and not to a lower type. For example the D9412GV4 could not be converted to D7412GV4.
An automatic backup copy of the original account is created by RPS, but only when promoting to either B8512G or B9512G. When promoting the original account to a GV4 or lower account type use the steps below to manually create a back-up copy.
How to manually create a backup copy of a panel account:
1. From the Panel List, select New to create a new panel.
2. Select Existing from the new panel dialogue to create a new panel account from an existing account.
3. Select the existing panel account which will be promoted in a later step and press OK.
Figure 1 Create new account from existing
4. Enter a name for the copy of the original panel account and select OK.
Figure 2 Save the copy with a similar name
How to promote the panel account to a higher version:
Note 1: RPS creates a backup copy of the original account only when promoting to B8512G or B9512G. Use the steps above to manually create a copy of the original when promoting to GV4 types or lower.
Note 2: Older panel account types must be promoted up to a GV2 account type first before they can be promoted to a higher level. This will require performing the promotion steps two times.
1. Right click on the panel to promote from the Panel List and select Open Panel Data – View.
Figure 3 Open the Panel View
2. The Panel Data – View page opens, select Edit in the lower left corner.
Figure 4 Select panel type to promote the original to
3. Select the account type to promote the original account to and select OK.
4. The Caution in figure 5 displays when promoting to the B8512G or B9512G. The box ‘Create account backup before panel upgrade’ should remain checked.
Figure 5 Update Process Caution
5. Select Continue. The process to promote the account takes about a minute to complete.
Figure 6 Promoted account added
6. The promoted panel account is added to the panel list and the process is complete.
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When assigning a point function to an input the FPD-7024 or D7024 panel may respond with “PRGRMMD POINTS EXCEED MAX”. This message indicates that more than 20 input points have been assigned a point function using a Programmed Loop Response time.
There are two options when selecting the Loop Response time in a Point Function:
1- Fast (.5 sec)
When selecting ‘Programmed’, an entry between 1 and 89 seconds is selected for the point response time. A maximum of 20 points are allowed to be programmed with a response time other than fast. Once this number is exceeded the “PRGRMMD POINTS EXCEED MAX” message will appear.
The following notice may be found in the FPD-7024 or D7024 Installation guides:
Up to 20 points can be assigned to point functions that were programmed with a response time other than Fast. If more than 20 points are assigned to functions programmed with a response time other than Fast, then an error message appears: PRGRMMD POINTS EXCEED MAX. Switching a point function from Fast to Programmed can cause this error, depending on how many points reference the point function.
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As with many software programs there are a number of factors which may prevent a program from opening as expected. This article provides solutions to some of the common issues which may prevent Remote Programming Software from opening.
Some common causes for RPS failing to open are:
Anti-Virus Software running while RPS is installed.
Anti-Virus software is designed detect the presence of malicious files or scripts and to prevent them from running. Important files or scripts may be deemed malicious and blocked during the install and cause RPS to fail to open. Verify any Anti-Virus software is disabled before installing RPS.
Firewalls running while RPS is installed.
Firewalls are designed to protect the computer by blocking unauthorized access to or from a private computer network. This may block normal operations of RPS such as connecting to the database. Verify any firewalls are disabled before installing RPS.
Missing read/write permissions in folders created during installation.
Read/write permissions are required in to allow reading and writing to database tables during normal operation. Verify the Windows user performing the installation has administrative privileges required for granting read/write permissions to folders.
Extracting the installation files to the desktop and then executing the installation.
File names may exceed the character limit for file names when the installation files are extracted to the desktop. It is recommended to extract the RPS installation files to a folder at the root of the local hard drive. This reduces the number of characters in file names by eliminating the operating systems path to the user’s folder. For example;
Path to user’s desktop folder: C:\Windows\Uses\User-name\Desktop\ RPS6.08.200\install files
Path from root of local drive: C:\ RPS6.08.200\install files
Use a unique name for the folder at the root of the local drive. Avoid naming the folder name ‘RPS’ as a folder with the name RPS is created during the install of RPS.
RPS Installs but fails to connect to the database:
When Remote Programming Software opens, a secure connection is made to the database which is located in an instance of SQL. An error such as Database connection failed is an indication that connection to SQL was not successful or the database was not accessible.
See the article: How to troubleshoot Database Connection Failed error when opening RPS. https://community.boschsecurity.com/t5/Security-Intrusion/How-to-troubleshoot-Database-Connection-Failed-error-when/ta-p/10290
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