After clicking the Forensic Search button in Bosch Video Management System (BVMS) - Operator Client, "Video image is not available" message is displayed.
What could be the reason?
This message will appear if the Grapic Card of the Operator Client machine is not performant enough.
Find the supported version of the Graphic Card driver in the appropriate version of the BVMS Release Notes, in the Hardware drivers section.
Below is an example from BVMS 10.0.1 - Release notes: