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    [FAQ] "Video image is not available” message displayed in BVMS Operator Client by Forensic Search

    Question

    After clicking the Forensic Search button in Bosch Video Management System (BVMS) - Operator Client, "Video image is not available" message is displayed.

    What could be the reason?

    Video image is not available.png

     

    Answer

    This message will appear if the Grapic Card of the Operator Client machine is not performant enough.

    • Please check the Grapic Card specifications for Bosch Video Management System (BVMS) - see the version dependent BVMS data sheet
    • Make sure that the Operator Client is not installed on Virtual Machine (VM Graphic Cards wont be able to display Forensic Search)

     

    Find the supported version of the Graphic Card driver in the appropriate version of the BVMS Release Notes, in the Hardware drivers section.

    Below is an example from BVMS 10.0.1 - Release notes:

    supported version of the Graphic Card.png

    Version history
    Revision #:
    1 of 1
    Last update:
    2 weeks ago
    Updated by:
     
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