To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera.
Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Why I cannot see my camera in the Logical Tree from Operator Client?
Please make sure that you have done all the steps below accordingly.
Normally, to be able to view a camera in the Operator Client, you need to:
Go to the Maps and Structure tab from Configuration Client.
Drag and drop the camera in question from the Device Tree to the Logical Tree.
Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
The Dashboard of Bosch cameras shows a lot of data points and general information about them, including details about their temperature as well.
Is it a cause for concern if the temperature of Flexidome IP 5000i IR (NDI-5503-AL) is higher than other cameras?
Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager?
Find out here why this message is displayed and what you should do to fix it .
If your VIDEOJET decoder does not seem to work properly , most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device.
But which are the system requirements for configuration/ operation purposes of VIDEOJET decoder 3000/ 7000/ 8000?
Which are the RTSP request URLs of SONY cameras for getting live stream?
The URL for RTSP stream (for example in VLC Media Player) should have the following format:
or for Stream 2: rtsp://IP/media/video2
or in case credentials are needed: rtsp://user:password@IP/media/video1
Note: If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.
SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off.
SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off.
❗ Please refer also to the attached document which describe s technical details about RTSP streaming function supported by the 6th generation of Sony Network Came ra s:
If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first.
But where you can find this firmware ?
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What you should know when you request a password reset for the Bosch IP camera?
If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
Was the following message displayed when you tried to enter the product key?
"This key didn't work, please check it and try again, or try a different key."
Please find here what can you do if the Windows product key cannot be activated on your DIVAR IP.