Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?
Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:
How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?
If you are sure that you have followed correctly the steps from the article above, please collect from camera:
Config file with log in credentials
How to collect logs from your Bosch IP Camera/Encoder?
Please check if the the following message is displayed in the logs :
"Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end
Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.
Note: NTP synchronization is necessary if the camera is going to be claimed in the portal.
Please refer also to the Help & Support page: Claiming cameras
What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor?
Power cord requirements :
North America - SJOW or SOOW standards
Europe - H07RN-F
Rated to: 300 Volts (or better)
Temp. Range: -40 to 65ºC (or better)
Size: 16 - 18AWG 3C or 1.0 mm^2^ - 1.5 mm^2^ 3C
Approved for indoor and outdoor use.
Cable outer dimension Ø 3/16” – 3/8” or Ø 6.0 mm^2^ – 10 mm^2^
The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera.
In the table below, an "X" identifies which midspans can supply power to which models of cameras:
Which .NET Framework version is required for Configuration Manager v7.30?
.NET Framework is the original implementation of .NET. It supports running websites, services, desktop apps, and more on Windows.
The system requirements for Configuration Manager state .NET 4.7.2 as necessary to be installed.
.NET 4.7.2 is considered an operating system component under responsibility of Microsoft.
If you operate in an offline CCTV network environment, please make sure that you have the .NET Framework 4.7.2 downloaded with the Configuration Manager v7.30 installer. Otherwise, the message below might appear and if you don’t have internet access you will be not able to use CM v7.30
Configuration Manager v7.30 installation package does not provide .NET Framework 4.7.2.
Which is the VSG preparation to support ONVIF Profile T in BVMS 10.0?
Additionally to ONVIF profile S, BVMS 10.0 supports ONVIF profile T.
Profile S concentrates on basic video streaming and configuration
Profile T focuses on advanced video streaming like use of H.264, H265 encoding formats, HTTPS streaming and event definition is more precise there
Profile T functionality is only supported for devices that are added over VSG
For conditional and optional features please refer to the BVMS - ONVIF Device compatibility article.
Functionalities available for all devices added over VSG (BVMS 10.0):
The ONVIF relays are scanned automatically
Relays can be added to the Logical Tree by drag& drop and triggered from there
Thee relay status is automatically updated and signaled with an appropriate icon in Operator Client
Status and triggering is possible over BVMS scripts
Once ONVIF camera is added to VSG, its capabilities are automatically scanned
In the “Add ONVIF encoder” dialog it was added a new device properties entry that shows weather AUX is supported by device. The AUX commands are sent to camera vis VSG and can be triggered for an ONVIF device on alarm.
Note: most of the ONVIF cameras do not support all in Configuration Client available events
ONVIF vendor mapping:
ONVIF camera connection to VSG and BVMS Operator Client:
Live video from ONVIF camera to VSG or Operator Client can be secured with a Secure connection check box in the Add/ Edit ONVIF Encoder dialog. The secure connection is not chosen by default. (Default HTTPS port is 443)
If the live video does not have to be secured, it is possible to choose what protocol should be used: TCP, UDP, Multicast, UDP Unicast.
Note: The protocol automatically is switched to TCP if Secure connection is chosen:
Ports used between ONVIF camera and VSG:
RTP/RTSP/TCP (secured 😞 443
HTTPS: 443/ customizable (requires TCP)
RTP/RTSP/TCP (unsecured 😞 80
HTTPS: 80/ customizable (requires TCP)
Unicast/ Multicast UDP:
has to be configured in a camera first
control connection via http port (default port 80 or customizable/ RTSP port: 554)
Nice to know:
For a better understanding of the BVMS 10.0 - ONVIF camera integration with VSG , we encourage you to join our online Trainings from Bosch Building Technologies Academy!
Why the Windows license key and System ID are the same on all my DIVAR IP 6000?
These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated.
Please see more information about OEM on the Wikipedia link below:
According to its datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured.
Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
Why the "Customer" user from the Bosch Remote Portal can see only few cameras in Video Security App?
Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why?
This is because the "Administrator" user didn't grant rights to the "Customer" user to see the 3rd camera.
Follow the steps from this article and find out how you can solve this issue.
Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?
DIVAR IP 7000R2 and DIVAR IP 6000R2
DIVAR IP 6000 2U W/O HDD
DIVAR IP 6000 2U 4X3TB
DIVAR IP 6000 2U 8X3TB
DIVAR IP 6000 2U 4X4TB
DIVAR IP 6000 2U 8X4TB
DIVAR IP 6000 3U W/O HDD
DIVAR IP 6000 3U 16X3TB
DIVAR IP 6000 3U 16X4TB
DIVAR IP 7000 2U W/O HDD (R2)
DIVAR IP 7000 2U 4X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X4TB (R2)
DIVAR IP 7000 3U W/O HDD (R2)
DIVAR IP 7000 3U 16X3TB (R2)
4000GB HDD DIVAR IP 6000/7000
For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device.
Do not use the DVD for recovery if you are not sure that it is the one delivered with the system.
In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.
Request the ISO image from Bosch Technical Support:
Provide the Serial Number of the device
What is the reason for the recovery
Why it is not possible to use the recovery DVD
This article will guide you through the recovery steps of a DIP:
TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
What is the difference between RAID 5, RAID 5 plus a Hot Spare and RAID 6?
The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6.
The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.
Hot spare is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive.
A RAID 5 array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB.
A RAID 5 (with Hot Spare disk) array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB.
A RAID 6 array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead.
The performance during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array. As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS.
The reason for implementing RAID arrays is to secure the data. The level of protection does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately.
The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure.
Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.
In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually. However, if during the recovery process second disk fails, the RAID 6 array will stay functional.
Workstations, Z4G4, Microsoft License
Is it possible to Activate Windows 10 by phone for Bosch Workstations?
With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations.
Please perform online activation over internet.
Web Browsers: o Google Chrome o Microsoft Internet Explorer 11 or higher o Microsoft Edge (Chromium based) o Mozilla Firefox
When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work.
For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed and it is supported only by Internet Explorer (IE). This is the only browser that allows the VA configuration option (for e.g.).
If you would like to avoid using IE and you want to configure VA, it is recommended to use Configuration Manager.
According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for VCA configuration.
You can Download it from here.
If you use Firefox, the issue below might arise. In this situation, IE browser/ CM is recommended to be used in order to access the missing elements.
Firefox does not allow ActiveX elements . Therefore, some features are missing inside the webpage.
Note: VCA related check boxes is fixed in 7.80 for Microsoft Edge. (7.80.0128 Release Letter)
Which CPP corresponds to certain cameras and encoders?
The capability of a Bosch IP camera or encoder is driven by two forces: One is the hardware capability, defined by the Common Product Platform (CPP) itself and the combined components of the product. The other is the firmware that drives this hardware. The firmware is developed on a common code basis and derived from there for the active platforms, making the feature sets of various platforms fairly similar within a certain firmware version.
This article gives an overview of CPPs that correspond to certain types of cameras and encoders. Here you can search by the CTN of the camera and find out the CPP of it. Thus, you will know which firmware you should use for upgrading your device.
What information is required when you request a password reset for your recorder?
If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.
Please follow the steps from this article and find out what information is needed if you want to reset the password of your:
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
Note: Please note that you can provide the Central Support Team with a picture of the label of the unit, in order to prevent misunderstandings or misspelling .
💡 Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.
Label of the unit:
Important : You must be locally connected to your recorder with: monitor, keyboard and mouse.
⚠️ Kindly note that the code received from the CTS is valid only for 1 Day.
If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first.
But where you can find this firmware ?
What is a CPP and where you can find it for you Bosch IP camera?
To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP).
A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing.
Each product cannot only benefit from the features provided by the platform but can also advance its functionality.
easier integration with 3rd party security system components, such as VMS and recording solutions.
allows installers and integrators to use the same interface that supports the entire Bosch product portfolio.
new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system.
it helps you to find the right version of firmware you need for your camera
Where you can find the CPP of you Bosch IP camera?
1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera.
In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:
2. You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview
CPP & Firmware:
All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area.
For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview
Other useful articles related to CPP & Firmware:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
What is the maximum firmware version supported by cameras depending on the BVMS version?
TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies
FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
Where and how should unlock codes be used to reset the DIVAR recorder password?
This article is applicable for the following DIVAR recorders:
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.
⚠️ Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.
For more information, please check the following article:
What information is required when you request a password reset for your recorder?
In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed.
Use the following:
User name: ADMINISTRATOR
Password: one of the provided unlock codes
Dear Bosch, you have so many nice articles related to BVMS on the knowledge base( 😉 ). I would really like to have a consistent overview of the available information.
Bosch Visio Design Icons
Set of Visio Design icons for Bosch products.
BVMS - Device Compatibility
This document describes how BVMS works with older and newer Bosch cameras.
BVMS - Single port connectivity
This document describes how the SSH functionality works.
BVMS - Configure time services
This document provides a guideline on how to configure time services.
BVMS - Merging VRM systems
This document describes how to merge two VRM systems into a single system.
BVMS - Operator quick guide
This document serves as a quick guide for operators.
BVMS - Streamlining
This document describes the streamlining concept.
BVMS - Configuring a Microsoft iSCSI target
This document explains how a Microsoft iSCSI target can be configured.
BVMS - Deployment guide
This document describes how a BVMS system can be deployed from the commandline. This is useful when using software deployment environments.
Virtualization - A concept explained
This document explains virtualization.
BVMS - Upgrade guide
Described the process on how to upgrade a system (checklist)
BVMS - BIS Connectivity
Describes how to connect BVMS to BIS
BVMS - SDK help
Provides instructions and examples on how to use the BVMS SDK
BVMS - Keyboard shortkeys
Shows a (normal computer) keyboard and the shortkeys that are available for BVMS.
BVMS - OPC Server
Describes the functionality available in the OPC server.
BVMS - Mobile Video Service
Describes the Mobile Video Service conceptually.
BVMS - GDPR
Description on how GDPR impacts BVMS.
BVMS - Network design guide
First version composed together with ASA. Feedback welcome!
BVMS - Upgrade guide
Describes how to upgrade a BVMS system step by step.
BVMS - System design guide
Previously known as pre-sales guide.
BVMS - Policy based recording
Describes the “cameras and recordings” tab, in addition to the product manuals.
BVMS - Blueprints
Shows general BVMS system design blueprints.
BVMS - Activate demo license
Describes how customer can generate and activate their own demo license. Includes link to the LIF file.
BVMS - AE Specification
Architects and Engineering specification.
BVMS - Automatic login of Operator Client
Describes the parameters which allow the operator client to automatically login.
BVMS - ONVIF Compatibility
Lists the tested ONVIF devices.
BVMS - Configuring LDAP
Explains how BVMS can be connected to a LDAP environment.
Safe software delivery
Describes how customers can check the integrity of the installation zip files.
BVMS - Client installation package
Describes how a reduced client installation package can be used.
BVMS - Decoding performance
Shows the workstation performance
BVMS - Migrating SQL Database
Describes how to migrate the SQL database to a different server.
BVMS - Securing the security systems
Describes how to secure a BVMS system.
BVMS - ANPR by ISS
Describes how to configure ISS SecureOS and BVMS to combine ANPR functionality.
BVMS - IEC62676-1
Describes how BVMS meets the requirements specified in IEC62676-1
BVMS Lite - Quick start guide
Describes how BVMS Lite can be set-up.
How-to: Transition from Project Assistant to (B)VMS
Have you ever wondered how to best transition from the Project Assistant to (B)VMS?
Software-defined video surveillance storage
Describes the collaboration between HPE, SUSE and Bosch in modernizing video surveillance storage.
BVMS Person Identification - Data Protection Information
The attached document aims to provide concerned parties, such as customers, users, operators or consultants, with an overview of data privacy and protection related features of BVMS Person Identification.
Software Service and Support
Describes how software moves through the product lifecycle.
VRM eXport Wizard
Describes how to use the VRM eXport wizard
BVMS Project checklist
The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system.
BVMS - Automated firewall configuration
How does BVMS 10.0.1 (or newer) configure the firewall during the installation of the system?
BVMS - Store snapshot of all cameras
My customers asks me to store the field of view of the cameras connected to BVMS. Is there an easy way to achieve this without opening every camera manually?
BVMS - Demonstrating (JPEG) cameras
How can I use "virtual" cameras to demonstrate BVMS?
How to create CA signed certificates for cameras and distribute
Configure video authenticity / integrity using CA signed certificates
BVMS - Operator collaboration using Slack
Configure BVMS to integrate with Slack.
BVMS - Person Identification Camera Placement Guide
Describes best-practices on camera placement when using person identification.
BVMS - Tattile configuration
Describes how to configure Tattile (LPR) cameras and BVMS.
A) If you would like to search for the BVMS version that can be used according to the firmware version of your DSA E2800, please check the following link:
TB-VS: Plan for a new Firmware for NetApp E2800 iSCSI storage (dual controller) systems
B) The Serial Number (SN) of your DSA E2800 is displayed under Support > Support Center in the upper right corner.
To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera.
Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”