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    How to collect VSG memory dump in case application crashes?

    Important to know:

    • Before VSG 8.0, there was 1 Connector (Proxy) instance/service and multiple Worker instances/services (1 - 7)
    • Since VSG 8.0 there is now a Connector (Proxy) instance/service (1 - 7) per worker instance/service (1 - 7)

    The normal process is to enable Complete memory dump, this will capture in the event there is an Unhandled Exception.

     

    Step-by-step guide

     

    Via BVMS CC: Would be needed to enable for each instance

    Central_Support_0-1663932415780.png

     

    Via CM: Would be needed to enable for each instance

    Central_Support_1-1663932442300.png

     

    If in the event that the crash is due to a "Memory Leak"

    • this would cause also all other applications also to crash due to all the memory on the sever to be consumed by 1 application.
    • So the normal way of collecting the dump files would not work as there is no more  memory available for the application to generate such a dump.
    • In this case you should contact technical support for additional instructions how to create a dump file.

     

    Version history
    Revision #:
    5 of 5
    Last update:
    ‎11-21-2022 08:47 AM
    Updated by:
     
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