What to do when ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8 (VJD-7000)?
You can find the available firmware versions by accessing the below link:
Click on "Software" and you will only see the Firmware which you can download.
First, note that due to security concerns, basic authentication is no more supported. As a result, firmware cannot be uploaded to a password-protected VJD-7000 running FW 54.8.x or older.
If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8, try to use another version of Configuration Manager, or remove the password temporarily.
Note: If it fails, repeat the process with a different protocol until it works.
⚠️ However, after upgrading your VJD-7000 to the desired FW version using an older version of Configuration Manager, please make sure to always use the latest released version of Configuration Manager for further actions and usage.
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