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    What to do with missing metadata in Milestone XProtect

    When using Bosch plugins inside Milestone XProtect, you might run into issues with the Metadata stream.

     

    Possible causes and solution(s)

     

    • Symptoms

      • Enhanced Metadata Plugin
        • The Bosch metadata rendering is not happening
        • No object classification is shown
      • Forensic Search Plugin
        • Search always bails out at the same point in time
        • or does not show results at all

    • Causes

    Due to a bug in the Milestone Driver (up to device pack 12.7) the Bosch binary metadata stream is incompletely stored.

     

    • Solution

    An easy workaround in this scenario is to change the Metadata streaming mode in XProtect from Bosch binary to 'Bosch binary & Onvif'. This can be set in the Metadata settings in the Milestone Management Client. A final fix needs to come from Milestone with a Device Pack update.

     

    Version history
    Last update:
    ‎06-19-2023 01:18 PM
    Updated by:
    Contributors
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