Bosch Building Technologies

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    ‎01-12-2024 09:46 AM
    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
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    ‎01-09-2024 08:46 AM
    This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.
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    ‎01-03-2024 10:49 AM
    The way to get Metadata in Milestone is through the Bosch Enhanced Metadata Plug-in
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    ‎11-30-2023 01:46 PM
    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps from this article.
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    ‎11-08-2023 12:36 PM
    For Scriplets (because they are process of BVMS): .NET 4.8.  For SDK App: BVMS SDK .dll is compiled in .NET 3.5; .NET 4.8 can be used because it is backward compatible
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    ‎10-18-2023 04:16 PM
    Check this article and find the compatibility matrix between Bosch cameras and Milestone
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    ‎10-17-2023 10:49 AM
    This article contains the script to run external executable within BVMS SDK scriplet, such as .bat files.
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    ‎10-13-2023 08:41 AM
    This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.
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    ‎10-04-2023 09:34 AM
    This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.
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    ‎09-08-2023 01:12 PM
    In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems
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    ‎09-08-2023 09:41 AM
    This article presents the steps to easily install the Forensic Search Plugin.
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    ‎09-08-2023 09:33 AM
    This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.
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    ‎09-08-2023 09:18 AM
    This article outlines the required license for operating a Bosch Forensic Search within the Genetec Security Center.
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    ‎09-08-2023 08:34 AM
    This article presents which are  the supported Bosch extensions with the Forensic Search.
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    ‎06-20-2023 04:03 PM
    The available cameras in the configuration dialog is controlled by 2 criteria: The camera needs to be a Bosch camera AND the camera needs to have some metadata recording available in XProtect
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    ‎06-20-2023 03:48 PM
    Are AMD CPUs / GPUs supported by the Bosch Dewarping plugin for Milestone XProtect?
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    ‎06-19-2023 01:18 PM
    This article explains what to do with missing metadata in Milestone XProtect.
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    ‎05-05-2023 08:32 AM
    Using the following command you can reset the result of People counting via SDK: http://<IP_address>/rcp.xml?command=0x0b4a&type=P_OCTET&direction=WRITE&num=1
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    ‎04-27-2023 12:45 PM
    For all ONVIF, RTSP and JPEG cameras we only support one live stream, and for ONVIF you can only select which profile to use for this one live stream. 
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    ‎02-28-2023 11:29 AM
    To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location. But where and why should you register your device?
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