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There is a D9210C or D9210B door control module added to the panel program and the control panel does not detect it. Troubleshoot for proper address switch settings and wiring connections. ... View more

A supervised device has been added to the control panel program, such as a keypad, network device or printer interface.  The panel is not able to see this device on the SDI bus, the device number will indicate what kind of device and its addres. Need to check the wireing to the SDI device Check the DIP switch addressing of each SDI device SDI 1 - 8 =  Keypads SDI 17 - 19 =  Printer Modules SDI 33 - 40 =  D9210B SDI 80 - 88 = B426, DX4020 or D9133TTLE ... View more

The reboot signal is controlled by the same prompt that controls the low battery reporting. To turn this prompt on: Using Remote Programming Software: Receive a copy of the panel program. In the Main part of the program set Battery Supervision [BatSupv]= Yes. Battery Supervision reports "ZONE 9." Trouble and restoral reports for the battery and D8112 software initialization (disable/restart or RAM "ResetBye" command). Save the change and send the program back to the panel. When disconnecting from RPS, be sure to select 'reset-bye'. Using D5200 programmer: Receive a copy(RECV/COPY) of to panel into the 8112/5505 handler in the D5200 programmer. Press the red ENTER GROUP key on the D5200 keyboard to enter 'Main'. Scroll down to locate Account No./Supervision press the red ENTER GROUP key on the D5200 keyboard. Press the red down arrow key to scroll down to line item 28 BatSupv.   Press the space bar to toggle the entry to YES and select the white ENTER key. Press the red SEND(LOAD) key to send the changes to the panel. Disconnect the D5200 and momentary short terminals 29 and 32 on the control panel to reboot the control panel.  The panel should now send the reboot report . ... View more

Configure Remote Security Control to work with compatible alarm panels by using the below steps. 1. Download the Remote Security App in your mobile device. Go to the App Store for iOS devices or the Google Play Store for Android and download Remote Security. 2. Configure the panel to access to IP Cameras. Note: It is advisable to add Service, User and Live passcodes for increased security. a. Go to Panel Wide Parameters and IP Cameras and enter the following: i. Static IP address or DNS host name of the camera. ii. Service and Live passwords configured in the camera. b. Create bidirectional TCP port forwarding rules to access cameras from outside the home network. Note: Press F1 on select parameters for assistance with entries.   Note: Ensure the correct port forward rules are in place  access the  camera IP addres from outside the local nework. 3. Enter the panel’s public IP or DNS address to the account in the Network tab located in the Panel Data View screen. Do not enter the private IP address in this location. a. Select the panel from the ‘View Panel List’ screen. b. Right-click on the panel account and selct 'Open Panel Data View'. c. Select 'Edit' in the lower left corner to access the panel Data – Edit screen. d. Select the Network Tab and enter the Public IP address or DNS address and Panel Port. The Time Out setting can remain at 15sec. Press OK to save changes. Do Not enter the private IP address here. e. Ensure Port Forwarding rules are in place for bidirectional TCP/UDP to access the panel from outside the network. 4. Create a certificate and send it to the mobile device.             a. Select the panel from the View Panel List screen             b. Press the icon: ‘Build Remote Access Profile'      5.  From the Remote Access Profile Builder dialog on the next screen, select the type of connection to be used:    6.  Options that are greyed out are unavailable due to missing information.  Hover the curser over the option to see what information is missing. Press Next to select users to be added to the Remote Access Profile.     7.  Names will display only for users with correct entries for the items below.  Notice above, user 2 does not display because Remote Access is set to No. Passcode, Remote Access=Yes Proper Authority      8.  Add users to the profile by checking the box beside the user name or press Select All to add all available users and press Next.   9.  The next screen provides the option to select an active date range when the profile will work and can be controlled by the dealer.  Make any needed changes and press Next.   10.  Finally the Profile Summary screen displays.  If you have an email client installed and configured on the RPS computer you can generate a prewritten email with instructions by pressing ‘Create Email’.  Once the email has been created either with your email client or other means, press ‘Open File Location’ to access the Profile and attach it to the email. ... View more

What is the part number for the long range mirror used on the DS934? Order part number is OMLR93-3 for the long range mirror used on the DS934. ... View more