If access activities from a reader are not being logged or acknowledged by an AEC system, one or more of the following issues may be occurring.
Credentials are not compatible with the reader they are being presented to. There are many makes and models of cards and readers based on different manufacturers and technologies. As a result, cards and readers can operate on different frequencies and different formats that are not always compatible. Most often, readers will either beep or change the state of their LED indicator when a compatible card is presented. To verify that your cards are compatible with your readers, contact the manufacturer of both.
The reader or reader wiring is faulted. The AEC hardware has built in diagnostics to verify that your AEC reader board is getting valid card data from your reader. When a compatible card is presented to the readers on an AEC reader board, LED12 should flash briefly. If a compatible card is being presented to the reader, but the appropriate LED is not flashing, you will need to troubleshoot your reader and reader wiring.
The reader is unlocked. The AEC system will not show access activity on a reader that is in an unlocked state. You can find out if the reader is unlocked by browsing to your Door Control link and reviewing the Current Status column. If you find that the reader is unlocked, there are three places in programming where the unlocked state could have been set
A. The first place is in that same Door Control module. If the door was unlocked manually or with a time profile, you can lock it again by using the Manual Actions in the Door Control module.
B. The second way to unlock a door is with a time profile. This is configured on the Reader Options page of the Card Readers module. Under Scheduling Options, you can select “Schedules will be used…” or “Schedules and Holidays will be used…” to unlock the door based on the time profile highlighted in the dropdown box. To lock the door again, you can either choose “Schedules will not be used to unlock this door” or manually lock the door as described in the previous step.
The third way to unlock a door is by selecting “Unlock door” in the Scheduling Options section described in the previous step. (NOTE: By default, readers 5 – 16 will be configured for the “Unlock door” option.) To lock a door that has been configured for “Unlock door,” reconfigure the reader’s programming for a different scheduling option.
The reader is configured as an Enrollment Reader. If the reader is configured as an enrollment reader, it will only provide enrollment data to the AEC software and will not provide access transactions. A properly wired reader will toggle its LED between red and green when it is in Enrollment Reader mode. To take a reader out of Enrollment mode, browse to the Card Assignment module in programming and select “Batch Cards.” On the next screen, click on “Go to Cards enrollment.” The Cards enrollment screen will have a “Cards Enrollment Reader” drop-down box. If a reader is selected in that field, that reader will act as an enrollment reader and will not pass access transactions. You can turn off the enrollment reader option by opening the drop-down box and selecting “unused.” Once that change is made, it will take effect immediately.
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What can cause an Invalid Badge, Invalid Card Format, or Invalid Facility Code message?
These messages are caused when the access controller does not recognize the badge ID, card format, or facility code, respectively.
An invalid badge message means that the ISC (e.g. Access Controller) does not recognize the Badge ID of the cardholder in its local database; however, the Badge ID may sometimes be recognized by the server, and associated with the name of a cardholder in the Alarm Monitoring window. If there is an Invalid Badge message with an associate cardholder name in the Main Alarm Monitor window of Alarm Monitoring, then the ISC may require a download of the database to ensure it has an updated list of Badge IDs.
In some cases, the maximum number of cardholders may need to be increased. This can be viewed from: Access Control | Access Panels | Select the appropriate ISC | Options tab | Cardholders text field. The cardholders number listed here should be greater than the amount of cardholders in the server’s database.
An Invalid Card Format message means either the Card Format swiped is not located as a valid card format on the reader that was used, or the Parity information does not match the defined format. As a troubleshooting step, determine if the Parity information is incorrect, then locate the Card Format and set the Even and Odd parity to zero temporarily. This can be setup from: Administration | Card Formats | Modify the required Card Format for Even and Odd parity bits. Then, ensure the Card Format is assigned to the appropriate reader at: Access Controls | Readers | Select the appropriate Reader | Modify | Ensure there is a Check on the icon for the appropriate Card Format | Ok.
An Invalid Facility Code message means that the card read matches a defined card format on the reader; however, the facility code does not match the assigned facility code for the card format. The Main Alarm window in Alarm Monitoring will show this event with a number in parenthesis, so the read card format can be identified and used to create a new Card Format. To create a new card format based on the existing card format, go to: Administration | Card Formats | Select the existing Card Format | Click Add | Type in the new Facility Code | Click Ok. Ensure that the Card Format ID number is 8 or less. Any Card Format greater than 8 will not be accessible from the Reader form. Any database or segmented database is limited to a total of 8 card formats. After the new card format is defined, go to: Access Controls | Readers | Select the appropriate Reader | Modify | Select the new Card Format so that the icon has a red checkmark. This will resolve the Invalid Facility Code message.
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