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Question What is the default path to the Access Professional Edition Video Player? Answer By default, the Access Professional Edition's Video Player can be found at C:\Bosch\AccessProfessional Edition\PE\Bin\VidAxPlayer.exe. ... View more

Issue The installer configured and tested the system. This generated many events that he would like to delete before presenting the system to the end customer. Solution Close all APE2 applications. Stop the Bosch APE Service service. In Windows Explorer, navigate to C:\BOSCH\Access Professional Edition\PE\Data\MsgLog. Delete or rename the log files (for example, Msg20090902.log). Restart the Bosch APE Service service and log back into APE2. ... View more

Question What is the compatibility of the ARD-AYCE658 Reader with AEC 2.1? Answer This reader is compatible with AEC 2.1. AEC uses 8-bit keypad readers. The option mode that the keypad reader must be programmed for is 8-bit (option 3).   Keypad Only Operation: To enable Keypad Only Operation – Go to the Reader Configuration in Reader Options to enable.   Keypad only operation allows only a Pin for access. The command key is '4'. It requires the user’s card number followed by pound (#). Ex. 4 1234 #   If the Reader configuration is setup to require Pin Codes, then you must also use the user's Pin code on the keypad reader if the cardholder requires a PIN (cardholder configuration). Ex. 4 1234 # 5678 # (where 4 is the user command, 1234 is the card number, and 5678 is the user's pin code)   To use the keypad reader with Card and Pin enabled (Dual Factor Authentication), then present the card and type the PIN code followed by pound. Ex. (Present Card) 5678 # (e.g. 5678 is the user's pin code) ... View more

Question How do you configure First Card Unlock on the Access Easy Controller V2 so the door schedule does not unlock the door until someone has entered the building? Answer Log into the AEC. Browse to Configuration | Device | Door and select the correct door. Under Scheduling Options, click on the box next to Only After Valid Access Condition. The system now only unlocks the door after a valid access card is presented during the scheduled time period. ... View more

Question After entering the user name and password to login, why do I receive a login error such as "No Such User", "You are Stranger!", or "Invalid Access – browser was unable to determine your identity"? Answer To troubleshoot logon errors, follow these steps: From Internet Explorer, go to Tools > Internet Options > Security tab > Security level for this zone. Set the Default Level to Medium. From Internet Explorer, go to Tools > Internet Options > General tab > Temporary Internet Files. Change the settings of Check for newer versions of a stored pages to Every visit to the page. From Internet Explorer, go to Tools > Internet Options > Privacy tab > Sites. Type the address for the AEC controller in the Address of Web Site field, then click Allow. This enables cookies for the AEC site. Close Internet Explorer, and then reopen the application. All changes should now take effect. ... View more