After a few days, the CPU of the camera gets overloaded without using web interface, .mjpeg, watermarking
This results in bad frozen image and no PTZ, bad images, uncontrollable web-interface, stuck images in Genetec live/recording.
If the camera is downgraded to firmware 6.61, the issue doesn't pop up, the camera doesn’t show PTZ issue / freeze randomly
This issue appears when the camera (FW 7.10.0076) is viewed both in the Genetec as VMS. Version 5.9.4
Note: CPU load down:
If you are still using your AUTODOME IP starlight 7000 HD camera (FW 7.10.0076) and Genetec as VMS. Version 5.9.4, it seems that Genetec does not recognize the new firmware right away and it is not updating the device capabilities.
You have 2 options:
✅ Option 1:
Note: In Genetec there is an Update option to update the camera via Genetec.
*** if the update function is not working properly or you don’t want to use it, the only way to update capabilities remains the solution above (Option 1).
✅ Option 2:
Install the new driver pack of Genetec that came with Genetec 5.10 that solved the issue.
⚠️ If none of the 2 options above solved the issue, please do the following and contact Central Technical Support team and provide them with the following information:
Only then we can see what is causing this high CPU load.
Please collect all logs of these cameras. And mark the logs with the issues you have with that log.