In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
BVMS, Operator Client
This article describes the initial information needed to start troubleshooting Operator Client Crash.
Note down the events that lead to crash
Classify the crash