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    BVMS Operator Client Crash - Ticket Requirements

    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.

    Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.

    Not following the guideline will impact the processing time of the ticket.

     

    Related Products:

    BVMS, Operator Client

    This article describes the initial information needed to start troubleshooting Operator Client Crash.

     

    General Information

     

     

    Symptom specific Information

    Problem Description

     

    • Note down the events that lead to crash

    • Classify the crash

      • reproducible crashes that trigger Windows Error Reporting
      • crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating

     

    Logging Information

     

    Version history
    Revision #:
    5 of 5
    Last update:
    ‎06-08-2021 09:17 AM
    Updated by:
     
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