In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
BVMS SDK, Cameo SDK, BVMS
Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues.
In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging.
Please prove the following information to support:
Please provide source code and/or Log files
The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging.
Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps.
Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.