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    Bosch IP cameras image crashes or it shows blue screen: logs interpretation

    Possible causes and solution(s)

     

    • Causes

     

    Based on the symptoms of no steaming video, a blank diagnostic log and the message below in the logs, there could be a few possible problems. These would be internal hardware issues.

     

    1. Blank Diagnostic log: This indicates a loss of communications between the System controller and the IP board.
    2. No streaming video: Could be either a camera block issue, or a problem in the transmission of the video between the camera block output to the input of the encoder.
    3. IP log message: The following message also indicates a problem with the video signal.
    • GetSDVideoFormatType(): get current video format failed!

     

    • Solution

     

    If you have a camera that shows image for a while and then crashes or sometimes it shows blue screen → first, you have to check if the unit has the correct boot-loader and if it is properly connected to the power supply.

    Central_Support_0-1651154311560.png

     

    If these 2 points are ok and the issue still persist and you found the 3 points above (1, 2, 3), please note that your camera will require an RMA.

     

    Central Technical Support team could help you with the RMA process. Get in contact with them and provide them with your findings including the following:

    • Detailed problem description
    • Logs, diagnostics, Print Screens with the issue and videos
    • Access password for camera and rtc image Configuration file
    Version history
    Revision #:
    2 of 2
    Last update:
    4 weeks ago
    Updated by:
     
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