In Cloud-based Monitoring Services (CBS) there are different user roles:
Installer: The Installer mounts the camera on-site, connects it to the Internet and adds the camera to CBS with Camera Quick Install website. The Installer also performs VCA configuration if required and verifies the triggers from the camera.
Integrator: The Integrator configures the account in CBS Configuration website and adds the camera to the related site Please follow below steps to add a camera to CBS.
1.1 Adding the Camera to the Security Cloud
To add a Bosch IP camera to the Security Cloud perform the following steps: 1. Unpack the camera, note the MAC address. 2. Mount the camera, connect power supply and network cable. 3. Optional connect input contact (to trigger alarm on input), microphone and loudspeaker. 4. Connect the network cable to a DSL router - make sure the router is connected to the Internet. 5. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 6. Type the MAC address and click 'Add to Cloud'.
The device is being commissioned, secured and added to the system, the initial configuration is being applied.
7. Check the live video from the camera; modify the camera orientation if needed.
1.2 Configuring Motion Detection
1. Click 'Open Device Page' 2. In 'Configuration' tab click 'Alarm' and then click 'VCA'.
3. In VCA select 'Profile #1' and click button 'Set'. 4. In Configuration configure the required VCA tasks, then click 'Save'.
5. Close the Device Page.
1.3 Verifying the Trigger from the Camera
To verify the trigger from the camera, e.g. motion or input event, perform the following steps:
1. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 2. Type the MAC address and click 'Add to Cloud'. 3. Click "Clear list" to clear the Event Log. 4. Trigger an event (e.g. Motion or Input). 5. Verify the trigger in the camera's Event Log.
2.1 Adding the Camera to a Site
1. Open Cloud-based Services Configuration website (/config), log on as Config Agent. 2. Enter the related Account - or create a new Account for the customer.
3. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored).
4. Enter the related Site - or create a new Site. 5. Click '+' button to add the pre-commissioned camera to this Site. 6. Mark the pre-commissioned camera and click 'Add'.
7. Rename the device (camera) and click 'Save Changes'.
8. If trouble warnings should be sent to the Monitoring Center please activate 'Send trouble events to monitoring center' and click 'Save Changes'.
9. Click tab 'Channels' and set a Reference Image.
10. Rename the channel. 11. Select the device on which the microphone and loudspeaker are connected to (Associated Audio Device).
12. Configure Audio Options for the Operator Interface (Investigation Mode):
a. 'Activate Audio Verification' allows the operator to listen to audio from the site. b. 'Activate Audio Intervention' allows the operator to speak through the loudspeaker into the site.
13. Optional configure Video Options for the Operator Interface (Investigation Mode).
14. Click 'Save Changes'.
2.2 Configuring Motion Detection (if not yet done by the Installer)
1. Open Cloud-based Services Configuration website (/config), log in as Config Agent. 2. Enter the related Account. 3. Enter the related Site. 4. Click 'Open Device Page' for the newly added camera
5. In 'Configuration' tab click 'Alarm' and then click 'VCA'.
6. In Configuration configure the required VCA tasks, then click 'Save'.
7. Close the Device Page.
3.1 Ports used from the customer’s site to Bosch Security Cloud:
Port 42000 TCP
Port 123 UDP (time server)
Port 80 TCP (HTTP) (CRL - http://36.mcg.escrypt.com/crl)
3.2 Ports used from the clients to Bosch Security Cloud:
Port 443 TCP (HTTPS)
Port 42090 TCP
3.3 Domain Names and IP addresses
Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports.
The following domain names must be reachable from the cameras on customer’s site. DNS needs to be activated so that cameras can connect to the hosts specified below. In case no DNS server is available, column “Destination (IP address)” shows the IP addresses to be used.
* Note that public IP addresses might change, only domain names stay fix! ** Contact tech support for your cloud instance’s domain name and IP address.
Troubleshooting Camera Connectivity & Bosch Remote Portal
Out of the factory, DHCP is enabled in the Bosch IP camera; therefore the network settings get applied automatically in the camera from the router. Also the cloud connecting mechanism starts automatically for the first 8 hours after the camera is powered up.
In some customer's network DHCP needs to be disabled and IP addresses are set manually.
Note: N ot firmware specific. This ability is available for all cameras which can be commissioned to Remote Portal (f/w 6.40 and later)
To be able to deploy such camera with DHCP disabled to Bosch Remote Portal, please perform the following steps.
1. Configure network settings correctly
direct in the camera website, with IP Helper tool, with Config manager, etc.
Network > Network Access
- IP address - Subnet Mask - Gateway - DNS Server address
2. Enable Cloud operation mode
Network > Advanced
Set Cloud operation mode to ON and click SET button on the website’s bottom !
3. Connect to Remote Portal
Network > Advanced
Note: Be sure that you are a Remote Portal user which belongs to one (1) Company in Remote Portal only, or select the Default Commissioning Company.
4. Verify connection to Remote Portal’s Video Relay
General > User management
- The cloud user dm35.cbs.boschsecurity.com is displayed for EMEA region
- The cloud user dm161.cbs.boschsecurity.com is displayed for America region
- The cloud user dm261.cbs.boschsecurity.com is displayed for APR region
The Dashboard of Bosch cameras shows a lot of data points and general information about them, including details about their temperature as well.
Is it a cause for concern if the temperature of Flexidome IP 5000i IR (NDI-5503-AL) is higher than other cameras?
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What software can be used to configure the Bosch MIC 550 Series Camera?
You can use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. You can find below the download link and the release note:
Also, if needed, you can find further documentation about this camera on its product page, in the Downloads section:
Additionally, you can find here the user manual for CTFID tool. It gives you information about installing and using the tool, as well as connecting the tool to the imaging device.
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism (FFC > Flat Field Correction) which can result in white or ghost images?
Before start, please load firmware 7.72.0008 and check if the problem still occur.
In this version, an issue with periodic shutter failures with DINION thermal cameras is fixed. Below instruction helps you
To identify if the camera possibly suffers from a random failing shutter (FFC)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
And instructs you what to collect for the Technical support department in order to allow an RMA
The iris works by limiting the amount of light that hits the image sensor. Too little light can make everything dark, and too much light can make the image overexposed or washed out .
The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions . Therefore, it’s important to have an iris that’s specifically suited for your camera’s location.
The MinIris and MaxIris values cannot be read-out from the camera.
Two fields: MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document.
Follow this article and find out the solution.
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images?
Below instruction helps you to:
Identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
As well instructs you what to collect for the Technical support department in order to allow an RMA (Return Material Authorization)
In this article you can find the actions you need to do in order to solve the zoom speed for Autodome NDP-7512.
A customer could observe a difference in zoom speed in comparison to the previous generation. HDR was OFF by default in the 7000, But is ON by Default in the 7000i which has effect on the zoom speed. Therefore, disable HDR to obtain the zoom speeds that match the previous generation of the camera.
In many camera systems installed for observation and or security purposes, the camera is used as an information gathering source, providing video streams and I/O alarm facilities as part of the total system.
Information, such as scene details in the provided camera’s stream, can be sent to monitoring centers where operators can interpret the relevance of the information. According to his or her human involvement in this case, the follow-up actions for this information for the end-user are manually invoked.
In systems where no operators are available, the same camera information can be diagnosed internally; programmed and processed via smart algorithms in the camera and, as a result, IP connections are invoked to follow-up automation by other smart devices on the network.
In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices.
In various Verticals, this Bosch - Advantech combined solution can fully automate adequate follow-up actions for the end-user without the cost of a video management system and human intervention.
Thanks to its integrated, long-lasting wiper, the MIC IP starlight 7000 HD camera captures images of the highest quality all year long, regardless of the weather.
This article is meant to provide you with the step-by-step guide to activating the wiper and the white lights illuminator option, if your camera is equipped with both of them.
MIC IP starlight 7000 HD
Bosch Video Management System version 8.0 (BVMS 😎
Does DINION IP thermal 8000 support privacy mask?
According to the Operation Manual, the privacy mask is available only on some cameras, but as you can see on the picture below, the DINION IP thermal 8000 camera supports privacy mask:
Privacy masking is used to block a specific area of a scene from being viewed. Eight privacy mask areas can be defined.
1. Select the pattern color for the masks.
2. Select the mask you wish to define in the drop-down box.
3. Check the enabled box to activate the mask.
4. Use the mouse to move the mask; drag the corner points to resize.
5. Click Set.
6. To remove a mask, select it and click the waste bin icon.
To add an additional adjustment point to the area, double-click on a side.
How to move the Bosch PTZ camera to a specific pre-position during inactivity?
This can be done via alarm task scripting.
The “inactivity” algorithm below will move the camera to Pre-position 99 in the Alarm Task scripting.
In this way, you can use the Pre-position 1 for other surveillance purpose.