Bosch Building Technologies

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    Camera's Live view loads endlessly in Alarm Management - no image

    Possible causes and solution(s)

     

    Cameras affected: CPP6; CPP7; CPP7.3; CPP13; CPP14 with FW 7.82 and later

    • cameras that are added from the Remote Portal in the Alarm Management
    • for the Alarm Management instances where the domain name differs from xxx.boschsecurity.com

     

    • Symptoms

     

    The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

    Central_Support_0-1684133261700.png

     

    • Causes

     

    In case the domain name of the Alarm Management deviates from xxx.boschsecurity.com, the HTTP referrer check needs to be disabled for all cameras connected through Remote Portal.

    The Video Relay’s domain name differs from the Alarm Management’es domain name and live video is then blocked by default (Cross Site Request Forgery), unless the HTTP referrer check is disabled.

    Also see Alarm Management Release Notes.

     

    • Solution

     

    Open the device page >  Web Interface > Appearance and disable “HTTP referrer check” 

    Central_Support_1-1684133308044.png

     

    Version history
    Last update:
    ‎09-26-2023 08:23 AM
    Updated by:
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