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    Security: Video

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    a week ago
    The Smart Notification service lets your end-customer easily keep track of business operations. Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner. Please follow below steps to set up a Smart Notification service.
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    a month ago
    Intelligent Insights   is a standalone product. The system can run as a standalone system and be accessed by operators via the web browser or the widgets can be integrated in a BVMS operator client. The software can be downloaded from the product page   here. Prerequisites Operating system:   Windows 10 Enterprise 1809; Windows 10 Pro 1909; Windows 10 Pro for Workstation 1909; Windows Server 2016 1607 CPU: Intel Core i7 4770 3.4 GHz (up to 3.9 GHz); Support of CPU virtualization RAM: Minimum 16 GB Network card: 1000Base-T Free disk space: Minimum 50 GB We recommend having minimum 15% freedisk space. Supported Web browser: Microsoft Edge, Google Chrome, MozillaFirefox
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    ‎07-02-2021 10:31 PM
    There are two methods of working with 3 rd   party apps: through Remote Portal and Configuration Manager. The methods using the Configuration Manager can be used both with an online system (cameras connected to the internet) and an   offline system   (no internet connection to local system). Once apps are installed on the camera, the configuration interface for each app can be accessed through the Local App Management Console on the camera. No internet connection required.   In this article you will find the step-by-step guide where is described the method using Configuration Manager.
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    ‎06-18-2021 04:03 PM
    Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs : ✅   Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note:  NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:   Claiming cameras
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    ‎06-18-2021 03:36 PM
    When  login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com" Solution
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    ‎06-09-2021 11:24 PM
    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later). Nice to know: For a better understanding of using the  Bosch Remote Portal, S&ST ecosystem and INTEOX cameras , we encourage you to join our   online Inteox product line introduction training  from Bosch Building Technologies Academy!
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-27-2021 04:12 PM
    Question   Why the "Customer" user from the Bosch Remote Portal can see only few cameras in Video Security App?   Answer   Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why? This is because the "Administrator" user didn't grant rights to the "Customer" user to see the 3rd camera. Follow the steps from this article and find out how you can solve this issue.
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    ‎05-27-2021 02:02 PM
    Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime. In this article it is explained in a step-by-step guide how you can add Bosch cameras to Bosch Remote Portal.    Nice to know: For a better understanding of using the  Bosch Remote Portal , we encourage you to join our   online Training from Bosch Building Technologies Academy!
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    ‎05-25-2021 11:33 AM
    Bosch Cloud-based Services (CBS) supports to connect 3rd party cameras from version 2.11.0 onwards. Depending on the cameras’ capabilities, there are different ways of adding such cameras to CBS Alarm Management. Overview: 1. Add 3rd party camera with VX Cloud Agent app  1.1 Axis platforms ARTPEC-5, ARTPEC-6 & -7  1.2 HikVision platforms G1 and R6  1.3 Connectivity  2. Add 3rd party ONVIF camera 2.1 Port forwarding  2.2 Add 3rd party ONVIF camera  3. VX Video Control
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    ‎05-25-2021 10:11 AM
    In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?
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    ‎05-21-2021 04:21 PM
    In Cloud-based Monitoring Services (CBS) there are different user roles: Installer: The Installer mounts the camera on-site, connects it to the Internet and adds the camera to CBS with Camera Quick Install website. The Installer also performs VCA configuration if required and verifies the triggers from the camera.   Integrator: The Integrator configures the account in CBS Configuration website and adds the camera to the related site Please follow below steps to add a camera to CBS.   Step-by-step guide   1.Installer 1.1 Adding the Camera to the Security Cloud To add a Bosch IP camera to the Security Cloud perform the following steps: 1. Unpack the camera, note the MAC address. 2. Mount the camera, connect power supply and network cable. 3. Optional connect input contact (to trigger alarm on input), microphone and loudspeaker. 4. Connect the network cable to a DSL router - make sure the router is connected to the Internet. 5. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 6. Type the MAC address and click 'Add to Cloud'. The device is being commissioned, secured and added to the system, the initial configuration is being applied. 7. Check the live video from the camera; modify the camera orientation if needed.   1.2 Configuring Motion Detection 1. Click 'Open Device Page' 2. In 'Configuration' tab click 'Alarm' and then click 'VCA'. 3. In VCA select 'Profile #1' and click button 'Set'. 4. In Configuration configure the required VCA tasks, then click 'Save'. 5. Close the Device Page.   1.3 Verifying the Trigger from the Camera To verify the trigger from the camera, e.g. motion or input event, perform the following steps: 1. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 2. Type the MAC address and click 'Add to Cloud'. 3. Click "Clear list" to clear the Event Log. 4. Trigger an event (e.g. Motion or Input). 5. Verify the trigger in the camera's Event Log.   2.Integrator 2.1 Adding the Camera to a Site 1. Open Cloud-based Services Configuration website (/config), log on as Config Agent. 2. Enter the related Account - or create a new Account for the customer. 3. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored). 4. Enter the related Site - or create a new Site. 5. Click '+' button to add the pre-commissioned camera to this Site. 6. Mark the pre-commissioned camera and click 'Add'. 7. Rename the device (camera) and click 'Save Changes'. 8. If trouble warnings should be sent to the Monitoring Center please activate 'Send trouble events to monitoring center' and click 'Save Changes'. 9. Click tab 'Channels' and set a Reference Image. 10. Rename the channel. 11. Select the device on which the microphone and loudspeaker are connected to (Associated Audio Device). 12. Configure Audio Options for the Operator Interface (Investigation Mode): a. 'Activate Audio Verification' allows the operator to listen to audio from the site. b. 'Activate Audio Intervention' allows the operator to speak through the loudspeaker into the site. 13. Optional configure Video Options for the Operator Interface (Investigation Mode). 14. Click 'Save Changes'.   2.2 Configuring Motion Detection (if not yet done by the Installer) 1. Open Cloud-based Services Configuration website (/config), log in as Config Agent. 2. Enter the related Account. 3. Enter the related Site. 4. Click 'Open Device Page' for the newly added camera 5. In 'Configuration' tab click 'Alarm' and then click 'VCA'. 6. In Configuration configure the required VCA tasks, then click 'Save'. 7. Close the Device Page.   3.Connectivity 3.1 Ports used from the customer’s site to Bosch Security Cloud: Port 42000 TCP Port 123 UDP (time server) Port 80 TCP (HTTP) (CRL -   http://36.mcg.escrypt.com/crl) 3.2 Ports used from the clients to Bosch Security Cloud: Port 443 TCP (HTTPS) Port 42090 TCP 3.3 Domain Names and IP addresses Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The following domain names must be reachable from the cameras on customer’s site. DNS needs to be activated so that cameras can connect to the hosts specified below. In case no DNS server is available, column “Destination (IP address)” shows the IP addresses to be used. * Note that public IP addresses might change, only domain names stay fix! ** Contact tech support for your cloud instance’s domain name and IP address.   See also: Troubleshooting Camera Connectivity & Bosch Remote Portal 
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    ‎05-21-2021 03:46 PM
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    ‎05-21-2021 01:30 PM
    Out of the factory, DHCP is enabled in the Bosch IP camera; therefore the network settings get applied automatically in the camera from the router. Also the cloud connecting mechanism starts automatically for the first 8 hours after the camera is powered up. In some customer's network DHCP needs to be disabled and IP addresses are set manually. Note:   N ot firmware specific. This ability is available for all cameras which can be commissioned to Remote Portal (f/w 6.40 and later) To be able to deploy such camera with DHCP disabled to Bosch Remote Portal, please perform the following steps.   Step-by-step guide   1. Configure network settings correctly     direct in the camera website, with IP Helper tool, with Config manager, etc. Network > Network Access - IP address - Subnet Mask - Gateway - DNS Server address   2. Enable Cloud operation mode   Network > Advanced Set Cloud operation mode to   ON   and   click SET button   on the website’s bottom !   3. Connect to Remote Portal   Network > Advanced Note: Be sure that you are a Remote Portal user which belongs to one (1) Company in Remote Portal only, or select the Default Commissioning Company.   4. Verify connection to Remote Portal’s Video Relay   General > User management -  The cloud user   dm35.cbs.boschsecurity.com   is displayed for EMEA region - The cloud user   dm161.cbs.boschsecurity.com   is displayed for America region - The cloud user   dm261.cbs.boschsecurity.com   is displayed for APR region
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    ‎04-05-2021 04:50 PM
    Question What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?   Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager? "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
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    100% helpful (2/2)
    ‎04-05-2021 04:25 PM
    If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
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    ‎04-05-2021 04:16 PM
    Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to. This article describes how you can add and grant a Technician user permission on a specific group or camera. Article requirements Valid account on Bosch Remote Portal Camera PC
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    ‎04-05-2021 12:12 PM
    Remote Portal is an useful tool where you can administrate, do remote configuration, remote viewing, remote maintenance and it has a very nice way of adding new features and services solution. It’s a simple way to connect a local camera to the Remote Portal and to the end user interface. This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.
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    ‎04-05-2021 12:10 PM
    Video Security App and Video Client offer advanced playback and live viewing capabilities for all video devices connected to a DIVAR IP 2000/5000. Follow these steps if you need to configure your DIVAR IP 2000/ 5000 to be accessed through the Video Security App via Bosch Remote Portal.
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    ‎04-05-2021 12:01 PM
    When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to  enable Remote Alerts , if something happens on the site and you are not on it.
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