Security: Video

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

This FAQ article contains a lot of questions and answers related to Bosch Remote System Management service 

There are two methods of working with 3rd party apps: through Remote Portal and Configuration Manager. In this article you will find the step-by-step guide where is described the method using Configuration Manager.

Cloud VMS has a split user management. The users are created in Cloud VMS related to what they are allowed to access in the system.

Cloud VMS provides an   AI Snapshot   in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

This article explains how to proceed when you want to register a camera to Bosch Remote Portal and the client’s network is restricted.

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s (Internet Service Provider) only support IPV6.

Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

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This article explains step by step how to export an Alarm Clip and Cloud Recording from VSaaS Cloud VMS to the local PC.

This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).

When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to  enable Remote Alerts , if something happens on the site and you are not on it.

If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.

This article describes how you can add and grant a Technician user permission on a specific group or camera in Bosch Remote Portal. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.

Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?

Camera Counter Reports are available on Bosch IP cameras capable of Essential Video Analytics or Intelligent Video Analytics, which are connected directly to the Remote Portal.

To change the camera name in Remote Portal, you need to change the camera's   Device name   and then   re-register   the camera to Remote Portal.

Remote Portal's   Remote Connect   service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.