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    Configuration Manager – Camera Trainer: Black image & ‘learned’ samples images don't match

    Possible causes and solution(s)

     

    • Causes

     

    Black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.

    Central_Support_0-1689921616168.png

     

    Also, while creating samples and clicking the Learn button, the "learned" images are incorrect and don't match.

    Central_Support_1-1689921697943.pngCentral_Support_2-1689921743048.png

    info.png This behavior was noticed in Configuration Manager version 7.60.0082

     

    • Solution

     

    Upgrade Configuration Manager to the version 7.61 or above.

    You can download the latest version of Configuration Manager by accessing the Download Store web page

    This behavior was fixed in Configuration Manager (version 7.61). After upgrading Configuration Manager to the version 7.61 or above, the black image will no longer be displayed and the samples selection will work properly.

     CM..png

    Central_Support_3-1689921887522.png
    Version history
    Last update:
    ‎07-21-2023 08:50 AM
    Updated by:
    Contributors
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