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    DIVAR IP 7000 server stopped recording suddenly - Video Recording Manager service is not running

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    Possible causes and solution(s)

     

    • Causes

     

    • DIVAR IP 7000 server stopped recording suddenly
    • VRM service was stopped and it did not start when tried to start it manually

     

    • Solution

     

    If VRM services are not starting, there might be something corrupt in your configuration.

    Do the following steps to make the VRM service run again:

    1. Please make sure that the VRM services are stopped.
    2. Go to C:\Program Data\Bosch\VRM\primary on the VRM server.
    3. Please make sure that you have copied the folder 'log' from C:\Program Data\Bosch\VRM\primary in a different location, where you will be able to find them again easily in case we need them for further investigation later.
    CentralSupport_0-1673610133908.png
         Empty the ‘primary’ folder.
    5       Start the VRM services
    6       If you had a password configured for VRM, then the VRM device will show up with a red padlock in Config Client. In this case, you will need to edit the password in Config Client.CentralSupport_1-1673610271522.png

     

    Version history
    Last update:
    a month ago
    Updated by:
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