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    Security: Video

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    Tuesday
    Possible causes and solution(s)   The parts included in the kit (DIP-7GRSN-P6) are the following: 1 x Graphics card for DIVAR IP all-in-one 7000 appliances 1 x Sound card for DIVAR IP all-in-one 7000 appliances 4 x Mini DisplayPort to DisplayPort adapter The kit must contain the proper brackets for the low profile (2u) and normal mounting (3u).   Causes   At first sight, you might think that the model is the correct one that shows in the Datasheet, but the Video card is smaller than the DIP Slot.   Solution   Please note that it may be possible that: the   Audio   card comes with the   normal  mounting (3u) bracket preinstalled and the kit contains the   low  profile bracket while the   Video   card comes with the   low  profile preinstalled and the kit contains the   normal  mounting bracket The video card model is the same for all types of sizes of DIP-7000 AIO.     Important Q&A:   1) Question   Is it still necessary to move the jumper to disable the on-board VGA? Answer: It is   NOT   necessary to move the jumper to disable the on-board VGA.   2) Question: Are BIOS changes also required? Answer:   No, as per BIOS specifications, the graphic priority should always be set to “off-board”. per default.   3) Question   How can you mount the brackets? Answer   Only two screws need to be tightened.
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    2 weeks ago
    The purpose of this article is to provide a step by step guide about how to perform backup and recovery procedures of the VRM data base in the DIVAR IP 2000 EZ Recording Appliance.   Step-by-step guide Backing Up the Working Configuration: 1.To backup the working configuration of a DIVAR IP 2000 Recording Appliance, open the Appliance's "Dashboard": 2. From the Dashboard select the "Configuration" tab in the top right hand portion of your browse:
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    3 weeks ago
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    ‎08-23-2021 04:00 PM
    This article will guide you how to remedy invalid expansion licenses on your Bosch Divar IP 5000 all in one.    Error indication Despite  that the registration of your additional purchased licenses has been completed successfully. The licenses may become invalid  after a  following reboot. This behavior is caused by switching the MAC address of your teaming interface.  
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    ‎08-23-2021 12:58 PM
    The purpose of this article is to provide the step-by-step process for replacing defective drive, rebuild RAID, create new iSCSI target, VHD and LUNs for DIP 7000 R2.
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    ‎08-23-2021 12:04 PM
    This article contains all the steps to restore DIVAR IP 7000 R2 to factory default. Note: By performing the   Initial Factory Setup   on the system,   ALL DATA from the ENTIRE system will be erased.
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    ‎08-23-2021 09:18 AM
    This file is suitable for both DIVAR IP 3000 and DIVAR IP 7000, as per release note (page 1).
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    ‎08-23-2021 09:13 AM
    If you have configured an out of the box system and once the configuration was done you wasn’t able to access the BVRAdmin account, this article will help you to find a solution. Access to BVRAdmin account is required to perform administrative tasks on the operating system. This requires the following steps:
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    ‎08-20-2021 01:25 PM
    Answer It only depends on the version of BVMS you have. If you have BVMS 7.5, certain cameras with a certain FW have been tested and are supported. If you have BVMS 8.0, certain cameras with a certain FW have been tested and are supported. For BVMS versions of 9.0 or lower, only tested cameras must be added, otherwise we cannot support new setup. On DIP 3000 you can only upgrade to BVMS 8.0. The version of Windows installed on it does not support older versions of BVMS, it is not compatible. Recommended to use BVMS 8.0, the largest version supported on that unit. You need to make sure that those cameras are on the list of tested devices of the version you have.   Regarding the ONVIF Compatibility of the cameras, please see the following Bosch Knowledge Base article: https://community.boschsecurity.com/t5/Security-Video/BVMS-ONVIF-Device-compatibility/ta-p/4252
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    ‎08-20-2021 01:20 PM
    DIVAR IP 3000 and DIVAR IP 7000 video management appliances come pre-loaded with the latest available BVMS version from factory. In order to make use of new VMS features and to attach most current devices, it may be required to perform a software upgrade, when a new BVMS version is available.   In this article it is explained how to do the initial system setup and how you can upgrade the BVMS installation to a newer version on a DIVAR IP 3000 or DIVAR IP 7000 video management appliance.   Step-by-step guide   Initial system setup Second revision DIVAR IP 7000 systems (DIP-71xx-xxx) allow for Appliance BVMS Installer packages to be imported directly during initial system setup. The following steps have to be performed in order to import a custom Appliance BVMS Installer package on a second revision DIVAR IP 7000 video management appliance: - Download and unzip the Appliance BVMS Installer archive from http://www.boschsecurity.com - Copy the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and Setup-x.x.x.xxx.zip to a folder named “BoschAppliance” on a USB drive - Connect the USB drive to the DIVAR IP 7000 system during initial setup - Proceed with the system setup until the software selection screen is shown - Select the Appliance BVMS Installer version that shall be installed on the system Upgrade The following steps have to be performed in order to upgrade an existing BVMS installation on a DIVAR IP 3000 or DIVAR IP 7000 video management appliance: - Download and unzip the Appliance BVMS Installer archive from http://www.boschsecurity.com - Copy the content to a USB drive - When the BVMS default screen is shown, press CTRL + ALT + DEL - Hold down the SHIFT key while clicking Switch User (not Log off) - Log in as BVRAdmin - Transfer the folder that contains the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and Setup-x.x.x.xxx.zip from the USB drive to the BVRAdmin desktop - Double click Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe inside the transferred folder. - Wait until the BVMS setup screen appears and select the upgrade option - Follow the installation procedure without changing any settings Notes: - The system may request a reboot and re-login during the installation or upgrade procedure. - The upgrade procedure can alternatively be performed via Remote Desktop connection. - The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap.   Important: Please note that the latest information about the Appliance BVMS Installer for DIVAR IP 3000 and DIVAR IP 7000 can be found in the Release Notes on the product page, under Downloads menu > Literature > Release notes
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    ‎08-20-2021 11:14 AM
    The following procedure describes how to restore DIVAR IP 5000 ALL-IN-ONE to the factory default image.   Step-by-step guide   1. Start the unit and press F7 during the BIOS power-on-selftest. The Recovery menu is displayed.   2. Select one of the following: – Initial factory setup: restores to factory default image and deletes all data on the HDDs. or – System Recovery (back to Factory Defaults): restores to factory default image; data on the HDDs will not be deleted.   Note: While the System Recovery option doesn't delete video footage stored on the data HDDs, it still replaces the complete OS ( operating system ) partition (including VMS settings) with a default configuration. In order to access existing video footage after recovery, the VMS configuration needs to be exported before System Recovery and re-imported afterwards.   Notice! Do not turn off the unit during the process. This will damage the Recovery media.   3. The unit starts from the Recovery media. If the setup is successful, press OK to restart the system.   4. Windows performs the initial setup of the operating system. The unit restarts after Windows has completed the setup. 5. After the restart of the unit, the factory settings are installed. 6. After the system has reboot, the next step is to change the BVRAdmin password. The default one is WSS4Bosch.
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    ‎08-20-2021 11:01 AM
    Please follow the steps below when an error message appears that the license is wrong, such as:  “Sorry, you've exceeded the amount of activations for this Authorization" Or “Activation invalid: Key mismatch”  
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    ‎08-12-2021 10:05 AM
    The latest suitable Image for your DIVAR IP R2 Family Device can be obtained from Bosch Central Support Team. Please provide the SN (serial number) from the DIVAR IP 6000/7000 R2 when contacting Bosch Central Support Team.
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    ‎08-12-2021 10:00 AM
    Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators. Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.
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    ‎08-11-2021 12:02 PM
    Find out here what could be the cause of the following message displayed on DIVAR IP 7000 R2: "The instruction at 0x6566f31c referenced memory at 0x00000008. The memory could not be read."
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    ‎08-03-2021 01:47 PM
    This article provides you with information related to the Windows Firewall, how to access, configure and adjust it.
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    100% helpful (2/2)
    ‎08-03-2021 11:55 AM
    Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version. As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service.
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    100% helpful (3/3)
    ‎08-03-2021 09:59 AM
    BOSCH offers and confirms that since February 2017 the firmware version 3.180.05-1562 can be used with the LSI MegaRAID Controller. In case there are newer versions supported and recommended with BOSCH DIVAR IP this will be announced in cooperation with the Product Management. For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see the following: potential non-optimal configuration due, PD commissioned as Emergency Spare error.
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    100% helpful (2/2)
    ‎08-02-2021 02:08 PM
    This article describes all the steps that will help you to create iSCSI Virtual Disk/LUNs after replacing an HDD on a DIVAR IP 5000 AIO. Article requirements: Disk Management BVMS Configuration Client which is included with BVMS Server Manager DIVAR IP 5000 AIO
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    ‎08-02-2021 10:52 AM
    The Divar AN 3000/5000 features the ability to ping an IP address, thus allowing the technician to verify that the workstation that is to connect to the Divar can be seen on the network. Please note   that this only checks the connection from the DIVAR to the Workstation. Ping operates by sending Internet Control Message Protocol (ICMP) echo request packets to the target host and waiting for an ICMP echo reply. The program reports errors, packet loss, and a statistical summary of the results.
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