In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers. What is also very important always for the troubleshooting is the DIVAR Service log. In addition to that, in some situations network captures from the DIVAR may also be required.
The service log format is: ServiceLog- yyyymmddTtime.zip.
This log is password protected and it is designed to be analyzed only by BOSCH technical support.
There are two options that can be used to retrieve the DIVAR Service log:
Via the local user interface of the DIVAR
Access the main menu by right-clicking the mouse for the Quick menu, and select Main menu.
Go to Export section
Select the USB stick from the Selected device drop-down menu
Press the Shift button on the front panel of the DIVAR, immediately followed by the (arrow up) button
You will prompted with a pop-up dialog to save the service log. Select to save the service log onto the USB stick.
Via the web interface of the DIVAR
If the credentials are valid, the file download dialog will appear asking if you want to open or save the file. Choose a preferred location on the PC to store the file and save it there.
The service log is saved in a password protected .zip archive in your location of choice.
Network captures can be started locally on the recorder from the Info -> Network -> Test menu. One needs to connect USB stick and ensure that it is selected before starting the network capture)
Such information can be found in the Info menu, of which you can provide relevant screenshots.
View here the alarm status of your system:
View here the health status of your system:
View here the status of your installed system:
Manage here the online users:
The system displays a list of the blocked users, and refreshes every five seconds to detect any newly added or deleted users. To unblock a user, select the user and choose <Unblock>
This info page shows a list of all cameras connected to the PoE slots, and the total amount of power they are using. Use the Block checkbox for a camera to prevent the camera drawing aPoE supply from that slot.
See here a real time graphical display of the current load on the network for send and receive traffic. There are two network connections and the load can be seen for each network by selecting the relevant network interface.
Choose here to do a network test as follows:
Or choose to do a Network sniffer packet export as follows:
This screen provides information on the current status of each HDD. After a system start, the system will first check for any HDD error.
Start a scan here to view the current status of all sectors on the HDD(s) installed in your unit. A graphical representation of the HDD segments is shown, plus a readout of the health status of each HDD.
Start the scan as follows:
After a scan is run on your HDD, use the Report tab to display a quick overview of the result. Any detected errors will be shown in the Error column (O means current HDD is normal; X means there is a disk error; – means there is no HDD; ? means disk is damaged).
If more detailed information is needed, select the 'report icon' under the View column (here you can also select the S.M.A.R.T. tab - see below).
To make a backup of the report:
Choose here to display all of the Self-Monitoring, Analysis and Reporting Technology information that is automatically collected by the monitoring system included in hard disk drives (HDDs) and solid-state drives (SSDs). This system reports on various indicators of drive reliability, with the intent of enabling the anticipation of hardware failure.
When connection issues in general are reported, please provide the following information:
When connections issue related to the DIVAR Mobile Viewer app are reported, please check and provide the following in addition to the information needed for troubleshooting general connection issues: