Bosch Building Technologies

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    Fix Bosch CPP7.3 cameras: the VCA (Virtual) mask appears as Privacy mask

    🕒 This procedure takes in average ~ 10 min to complete

     

    Possible causes and solution(s)

     

    • Causes

     

    After configuring the Virtual mask in the web browser of Bosch CPP7.3 camera and afterwards going back to the Live view, the Virtual mask appears as Privacy mask and is not transparent

     

    Other inappropriate behaviors have been noticed, such as:

    • privacy mask is not set to correct location
    • privacy mask does not always acknowledge enable/ disable
    • Virtual mask on wrong spot, MIC camera moves to upright position
    Central_Support_0-1672820323980.pngCentral_Support_1-1672820353102.png

     

    This happens on the Bosch CPP7.3 cameras that have FW version older than v.7.86.0019

     

    • Solution

     

    Upgrade your camera to Firmware version 7.86.

    It has been released and it is available on the Download Store.

    Central_Support_2-1672820393862.png

     

    Version history
    Last update:
    2 weeks ago
    Updated by:
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