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    Freeze Frame does not work when moving TO or FROM a Preposition scene with privacy mask enabled

    Causes

     

    When a customer is using prepositions with a Privacy Mask(s), and also using the Freeze Frame feature.

    • While cycling TO or FROM the preposition(s) with Privacy Mask(s), Freeze Frame will not work.
      The camera's image will show the camera pan to the preposition.
    • While cycling between prepositions without Privacy Masks, Freeze Frame will work.
      The camera's image will freeze until the pan is complete then display the proposition.

    Platforms affected

    • CPP4
    • CPP7.3
    • CPP13


    Video, showing the behavior

    video-record.png

     

    Solution

     

    • This is a known design limitation and has always been present in the mentioned platforms.
      There are also no plans to correct this behavior.

    • At time of writing (jan-2023) the user manuals may not clearly state this limitation, manual enhancement is in progress.
      Manuals of older platforms with same limitation may not be enhanced, and will rely on this KB article.
    Version history
    Last update:
    ‎02-06-2023 10:25 AM
    Updated by:
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