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    How to check the Software Maintenance Agreement (SMA) status of BVMS version≥11.x via Remote Portal?

    Since August 1st, 2020: Bosch has changed its software maintenance policy and the support will be offered based on the Software Maintenance Agreement status.

    This article describes how can you check the status of your SMA for BVMS version 11.x or higher via Remote Portal.

     

    This article applies when:

    • You want to check if you still have a valid SMA to see if you are still eligible to get support via the Bosch Central Technical Support team
    • You want to check if you need to extend the Bosch Assurance Agreement for BVMS for yourself or your customer

     

    Article requirements:

    • BVMS 11 or higher
    • Access to internet
    • Recommended Browser: Firefox, Internet Explorer, Chrome
    • Valid Admin account in Remote Portal
    • Access to PC/ server to get the System Fingerprint

     

     
     
    CentralSupport_3-1655901452447.pngIMPORTANT info:

    In BVMS 10.x the computer signature is the link to the license in the SLMS

    When upgrading to 11.x the computer signature becomes obsolete and the new Remote Portal tool no longer takes it into consideration

    The software Order ID is transferred in the background from SLMS to the Remote Portal

    This allows the activation of BVMS 11.x in the Remote Portal using the new identifiers for the Management Server Hardware called System Fingerprint, contained in the System Info file.

    The System Fingerprint can also be found in License Manager, once the BVMS 11.x was installed and the license activated.

    Central_Support_0-1656493174921.png

     

    For checking the Software Maintenance Agreement (SMA) status, please follow the steps below.

     

    Step-by-step guide

     

    You can find the System Fingerprint either by accessing your Bosch Remote Portal account or from BVMS Configuration Client.

    Via Remote Portal:

    Central_Support_0-1655911370789.png

     

    Via BVMS Configuration Client:

    Central_Support_1-1655911463297.png
    Central_Support_2-1655911528991.png

     

    1. Log in to your Admin account from Remote Portal
    2. Go to the Software Licensing tab and click on the 3 dots button and select Assurance Report
    CentralSupport_5-1655901754613.png


    3
    Upload the system info file or type in the system fingerprint to generate and download the SMA report

    CentralSupport_6-1655901805417.png

    Note: The  System Info file can be downloaded from BVMS Configuration Client > License Manager
    Central_Support_3-1655911891964.png

     


     4 Assurance report will be generated and downloaded

    CentralSupport_7-1655901860395.png


    5
    Open the report and check your SMA validity

    CentralSupport_8-1655901929861.png

     

    Version history
    Revision #:
    7 of 7
    Last update:
    Wednesday
    Updated by:
     
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