Security: Video

When a user decides to use SingleKey ID (SKID) or an integrated customer IDP (company account) as the authentication method for Bosch Remote Portal or Alarm Management a technical password will be required to login to other applications that do not support SingleKey ID or any other IDP. In the following, it is explained how to create a technical password and how to use it with an application like for example Bosch Configuration Manager or Bosch Project Assistant app, that does not support SingleKey ID or any other IDP.

VideoView+ for DIVAR IP allows you to remotely monitor video footage from cameras connected to your DIVAR IP. It’s ideal for multi-site facilities, from mid-to-larger quantities of cameras per site, in need of local high-retention time, or RAID recording requirements. This is compatible with DIVAR IP all-in-one 4000, 5000, 6000, and 7000. To use the VideoView+ online service, you must first have an account on Remote Portal.

In order to use VideoView+ for DIVAR IP, the Remote Portal account needs to utilize Single Sign-On (SSO) ID. Initially, a new Remote Portal account does not use this technology. Follow the process from this article to convert the account to SSO.

This FAQ article contains a lot of questions and answers related to Bosch Remote System Management service 

This article presents the comprehensive steps of DIVAR-IP all-in-one System Manager and Remote System Management installation and configuration

This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.

Bosch Remote Portal release notes are a key resource for staying informed about the latest developments, maintaining security, ensuring compatibility, and optimizing the use of the portal. Subscribe on this article and stay up-to-date with the latest news!

This article provides you with the available options, services and licenses in Bosch Remote Portal for Bosch IP cameras.

This article answer the question if a Software license (Software order ID) can be moved from an user account to another one in Bosch Remote Portal. "Yes! If the license was claimed in a wrong Remote Portal account and not activated yet for example you have the option to unclaim it and use it afterwards in the desired account."

The "User Manual Bosch AI Alarm Verification Plugin for Milestone XProtect" is a comprehensive guide designed to assist users in integrating and utilizing the Bosch AI Alarm Verification Plugin with the Milestone XProtect video management system.

Check this article to learn how to move a license from an user account to another one in Remote Portal

This article is a list for all cloud services and its associated devices or software including the required domains to allow them to properly operate on the network.

This article present which could be de cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal. After 15.02.2024 the minimum version for all the DIVAR IP AIO family system supported to connect to Remote Portal is 2.3.0.  

If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras.

If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19

Bosch Alarm Management allows event-based and continuous cloud recording of connected cameras.

The error message "Couldn't find a compatible Webview2 Runtime installation to host WebViews" might occur after installing the AI Alarm Verification Plug-in on a Milestone Husky system and attempting to log into Remote Portal in the Plug-in.

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to receive push alarm notifications.

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.