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    How to collect VRM logs with VRM (v3.82/ v3.83)?

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    ⚠️ CAUTION!

    If a computer on which VRM Server is started is simultaneously accessed by multiple Configuration Manager programs, this can result in an inconsistent VRM configuration. Ensure that different people do not make changes to the configuration at the same time.

     

    Step-by-step guide

     

    1. Open one browser and type in the IP address of the VRM server you are pulling the log from. This will take you to the VRM Monitor web page.
    2. Log in with the VRM credentials (default user name is srvadmin); by default, there is no password

     

    VRM 3.82 version:

    1. Go to Monitoring System > Logbook
      The Export Logbock page allows you to export all or only selected system logs as a .zip file.

    2. Export system logs
    • Select the desired export logbook options.
    • Export as ZIP – Click to create a .ZIP file with selected log files, for example to send them to the Central Technical Support Team.

    1_How to collect VRM logs with VRM (v3.82- v3.83).png

     

    VRM 3.83 version:

    Please note that the interface for VRM v3.83 has changed on the log collection.

    1. Therefore, the VRM log collection will be done by accessing Monitoring > System > Export Logbook
    2. Export system logs
    • Select the desired export logbook options.
    • Export as ZIP – Click to create a .ZIP file with selected log files, for example to send them to the Central Technical Support Team.

    2_How to collect VRM logs with VRM (v3.82- v3.83).png

     

    You can also collect the device maintenance logs from the VRM monitor (for VRM 3.50 or newer)

    1. Open the VRM monitor and log in with the VRM credentials
    2. Go to Monitoring-> Devices -> click on the download icon next to the camera

    3_How to collect VRM logs with VRM (v3.82- v3.83).png

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎04-29-2021 10:19 AM
    Updated by:
     
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