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    How to enable the appropriate debug commands for logging during random reboot situations?

    This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot.

    The information gathered will help to analyze the root cause. 

    Please make sure that all of the logs collected cover the same time period.

     

    Step-by-step guide

     

    Logging to be collected:

     

    Syslog debug logging

     

    Enabling debug printouts at devices starting Firmware version 6.40 and newer.

    • Navigate to Configuration -> Service -> Logging -> Debug Logging
    • To enable the additional syslog debug logging, type in both the master key (named syslog_dbg) and the desired print commands (minorneterr bicom vca_soc lldp) in the "Active Logs" field
      => minorneterr cpuload lldp syslog_dbg
    • After they are entered, click Set.
    • If entered correctly, the message "Configuration setting „DEBUG_PRINT" changed" will appear in the log.
    • The webpage does not have an auto reload function. To see changes, and before downloading the logs, always use the Reload button.

    1-How to enable the appropriate debug commands for logging during random reboot situation.png

     
    Saving and retrieving the syslog data:

    If possible, use a separate syslog server to capture the data over a longer period of time and provide the output to technical support. Please ensure that the camera time and the syslog server time are synchronized, and that the time stamping is enabled, including milliseconds. More information on the syslog server available at this link How to activate and collect Syslog from Bosch IP cameras.

    Should using a separate syslog server not be possible, download the syslog debug logging from the camera web interface:

    • at the time that the commands are enabled
    • once a week
    • anytime immediately after a reboot or other symptom

    Remember to click the Reload button.

     

    Device maintenance logging

    In addition to the syslog debug logging, include every time also the device maintenance logging of the cameras. The option to download the maintenance logging is located under Configuration -> Service -> Maintenance. 

    Note: While the collection of the maintenance logging is in progress it is important not to navigate away from the page for the file not to get corrupted.

     

    2-How to enable the appropriate debug commands for logging during random reboot situation.png

     

    Device diagnostics logging

    Also include diagnostics logging on every occasion. Click the Refresh button and then Save the file.

    The diagnostics logging is located under Configuration -> Service -> Diagnostics.

    3-How to enable the appropriate debug commands for logging during random reboot situation.png

     

    Device system overview

    Provide, as well, a screenshot of the System Overview information of the devices. The menu location is Configuration -> Service -> System overview.

    4-How to enable the appropriate debug commands for logging during random reboot situation.png

     

    Device configuration file

    Provide configuration file of the devices, and the password set on the configuration files. The configuration can be downloaded under Configuration -> Service -> Maintenance.

    5-How to enable the appropriate debug commands for logging during random reboot situation.png

     

    Device dashboard export

    Starting with firmware 7.x the web interface of the camera also includes a dashboard containing:

    • Device status information
    • Recording status information
    • Connection status information
    • Services

    Please provide an export of that, as well.

    6-How to enable the appropriate debug commands for logging during random reboot situation.png

     

    Useful connection state events from the VMS:

     

    If you are using the Bosch Video Management System (BVMS), an excerpt from the BVMS Logbook would be useful, as well. Filter only for the specific cameras you are interested in, and only for the following events:

    • Connection state (Encoder)
    • Connection state (Camera
    • Video loss (Camera)

    7-How to enable the appropriate debug commands for logging during random reboot situation.png

    8-How to enable the appropriate debug commands for logging during random reboot situation.png

    Version history
    Revision #:
    2 of 2
    Last update:
    3 weeks ago
    Updated by:
     
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